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I have added devices to the AES Group to be recorded - Administration - Security DataBase - Devices - Add Device and appply - Device Groups - Select All - Apply and confirm ................but NICE does not see them. How do I restart the AES Services ?

What happens when a user has a bridged appearance they out them on hold it hangs up instead or when they transfer them back to her it sends them automatically to voicemail without ringing ?

I setup EC500 for an extension and setup the off-PBX Mapping but when I call........it says...........you have reached a non working number an when it is activated and I test it and when it is deactivate it, it works normal. It is a 2410 (If that means anything)

What is the best way to clear/remove AVAYA alarms.....

First what is the difference? Is one to use more of an advantage than the other ? I know there is a way but I think i know how also ....we know how EC500 works .....is it possible to program the Pbx ....so when you make a call from your cellphone ....the person receiving the call thinks it...

Hello everyone, Can someone tell me what does it mean when you place a * in front of the description line/name of the extension? Are there any other symbols you can put in front? What do they mean or is it in the CM Admin Manual? (Example: *Kent, Clark)

Good Day... Our current 4 digit dialplan has the number nine(9) used as a FAC...and it is also what we use to dial out as well. Dialed string - 9 Total Length - 1 Call Type - fax I just researched our DID Inventory and we have some DID numbers that we can use (xxx-xxx-9700). How would I...

Does anyone know what this means.. DEBUG 7244 OneXAgentHttp.NetworkConfig Invalid SSL certificate: CN=oxacm.avaya.com

Is there anyway that I can create a VRT with Four(4) digit extensions and when someone enters that extension, it dials that number ? (like a department directory)

Is it possible to setup the CMS Server to backup monthly automatically ? Also, within that same "thought process", is it possible to automate a CMS Server reboot as well ?

Good Day Everyonoe.. I have created a new helpdesk vector that is programmed in the vector to route calls externally to our secondary support if our calls are more than 5 minutes. Now that secondary support might not get to that call if their are busy, is there a way to have that call come...

What is the best way to deny extensions from dialing... 111, 211, 311, 411, 511, 611, 711, 811, but still have 911 route to 911 or 9-911 route to 911 ?

For setting up the Telecommuting Access Number? - Can I just to a CHA Command and insert the number? - Do I have to restart the server - For someone to record a announccement, will I have to setup that extension with the proper access to record ? - What else can this number be used for ? - What...

- For a standard Meet-me conference, is it still six (6) Participants ? - What is needed for EXPANDED MEET-ME Conferencing ? - What is Cascading Conferencing ? Can you give me an example of a setup ? - Is it possible to setup a table in a vector (which is the access code) and send it to a...

Hello everyone. Hopefully someone can assist.. We have a few users that when they log onto their AVAYA OneX and go into AUX, they immediately get logged off or when they come back from lunch (15-30 minutes) ,it automatically logs them off. Any suggestions ? Is there a timing issue/inactivity...

For those agents with multiplle skills, since the buttons are limited on OneX, how do I program on VU-Stats button for them to see all their stats on one button and it will just advance to the next on after they hit it ?

Can you program a vector that will check one/all skills for agents that are logged in after hours and if they are.....to log them out?

Can you remove/disable AUX Zero (0) from AVAYA CM 6.3 ? and if you did/can.....Will your AVAYA OneX recognize it in its Reason Code setup ?

Good Afternoon.. The problems I am having is that we have a CM 6.1 , and a few times, when someone press 1, It passes that digit to the next vector, and uses that digit for the option choice in the 2nd vector and transfers the call. I did put a SET command at the beginning of the 2nd vector...

Good Afternoon Everyone. ..... Sometimes , a few agents report that the OneX Agent either disappears, or when they go to an aux code, it logs them off or when it is inactive, it goes to end of job. Any Ideas ? Any suggestions ?