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Hi all We are running CM 6.3 with AACC 6.4 through SIP integration, all work good, the customer has external database Hermes Vocalcom for agent screen pop and filling a customers data. He want to integrate this database with AACC, so when the agents receives calls through AAAD on their PC, an...

Hi all We have a customer running CM + CMS systems, all are working fine but the customer want a new historical report from CMS that contains (Number of ACD calls, % of answered calls, total answered calls, calls per agent, answered call per each agent, abondant calls per skills and per...

Hi all we are preparing to upgrade CS1000 rls 7.0 to release 7.6 with CPPM call Serve r based, we have received an upgrade kit of Rls 7.6 but without CPPM dongle. I want to be sure if this upgrade (from Rls 7.0 to rls 7.6) require a new dongle or we keep only the existing one and new licence...

Hi all We have install a new CS1000 Rls 7.6 with Primary security server UCM and backup security server, now the customer request us to change the domain name of Linux server, I would like to have the procedure of changing the FQDN on both SS and also what's the impact of this change in...

Hi all I will upgrade a live system CS1000 Rls 7.0 to Rls 7.6 runing in geographic redundancy mode, the customer don't like long downtime during the upgrade. I suggest to take backup of both Call Server and Signalling server and restore them to the new cards (CS and SS‚) with version 7.6, then...

Hi all I have configure HA CS1000 over HSP link, MGC 0 0 with core0 and MGC0 1 with core 1, all work good, during the tests when we reboot manually the core0 or remove its ELAN câble, the core1 can take the control only after 2 or 4 minutes so all MGC reboot also (is it normal ?‚) The second...

Hi all I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy. Please could you help me to write the correct script ??? Many thanks & best regards

Hi all I need the procedure to run in Avaya CMS Server to ftp historical data to the WFM Server for given period "example from 2 December to 18 December" manually. Please could someone provide me this procedure ? Many thanks Best regards

Hi all I have implemant a new Avaya midsize solution, and the customer ask me for One-x solution (Mobile, communicator, portal..etc), so please can someone tell what I need to implemant this one-x solution (licences, server..etc)? or just configuration in Midsize is enough ? Thanks in advance...

Hi all I have setup a new installation of Communication Manager 6 but when I try to change on dialplan I can't, and I get error message that I need to remove entries from public numbering form. I want just to set 2 as DAC and 8 as FAC but I can't. when I enter to public-numbering-network I...

Hi all I have installed CCR 8.1 as well with IP Office, all works good but when I go to the reports tab and try to drag&drop the report created in the middle of the page I got this error "An unexpected error occurred which has been logged. Please report this error to your IPOCCR system...