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Hi, we recently upgraded our pbx to 9.1.300 and after that upgrade SOME users are experiencing issues with the FNE Service. When a user call the FNE they just recieve Busy tone. Also, when some extensions try to activate twinning they recieve "Twinning function blocked" in their 9608 display...

Hello, We have a couple of 9608 telephones which we activate "Headset Signaling" on. However, if we restart the phone or pull the PoE cable to the setting are reset to "None". So the issue is that each time the phone reboots, Headset Signaling is set to None. Is there a way to save this...

Hello, If you save a config in Voicemail Pro. What happens to all calls that are currently inside a VM call flow? Will they be disconnected? Thank you!

Hello, I've read the Flare Documentation and done some search on the net but not yet found an answer. We are using Avaya Flare and we wish to add Personal Contacts in it. We have tried the Personal Directory tab in the IPO but it does not show in the Flare. The reason for this is that we wish...

Hello! We upgraded our platform from 8.1 to 9.0 together with VMPRO, CCR and IPO. However, now when we launch the web and go to the one x portal page we recieve "The system is currently unavailable, please wait". We have tried to reboot the service and system with no change. Any ideas? Thanks!

Hello, We have a Avaya 9608 connected to a PC with SoftConsole. However when we dial numbers all we see is "Dialing (Unknown)" in the application. Also we have created BLF Groups with some numbers, when these numbers ring in it is "Calling number(unknown)". Anyone know what can cause this? The...

Hi, We have an IPO with more then 10 customers. Now one of them is going to start using Avaya SoftConsole. However, in this application under the directory list we now see ALL directories in the IPO. What am looking for is a way to remove all these for the customer so that they can add their...

Hi, We are using Contact Store to record calls made to our extensions. However all recordings are stored in the same folder which makes the overall structure bad. Can it be ordered so that calls to certain extensions or huntgroups end up in folder A and others in B for an example. We have...

Hello, "ONE" extension are noticing that some numbers who reach the extension come with no sound. For the person who makes the call it does only ring and ring. And for the extension who picks up the call it's silent. Seem's like the IPO does not reckon that the extension has picked up the phone...

Hello Tek-Tips, We are recieving reports that some extensions experience that voicemail messages left days ago appear suddenly at their phone. We are using IPO and VMPro v 9.0. What can cause such delays? Am open for ideas.

We have a issue with our IP500V2. When we forward a call or use mobile twinning on an extension we get no sound in either way. My idea was to uncheck "Allow direct media path" with no result, we also checked the firewall and nothing appears to be blocked when we make calls and also all UDP ports...

Hello, Does anyone know how call recordings are named? We have a interest in giving these recordings specific names when they are created. For an example referenceid_date.wav. Is this possible with the default setup(IPO, VMPro) or do I need some specific software? Can TAPI do this? Thank you!

Hello, we have come to the conclusion that we need TAPI to get the extension of the reciever who pick up a call in real time. The issue is that we need to update a database in real time with the extension number of the one who pick up/answers a call. I have a couple of questions regarding...

Hello, Is it possible to grab the extension of one who answers the call from a VM Pro Queue? Or is this impossible since VM Pro just send the call to a HG or user? I need to write the extension of the extension on who answers the call to a database. Possible?

Hello, Using Avaya CCR we are unable to add more CCR agents. If I understand everything correctly then when you "tick" the CCR Agent box and save the configuration in the IPO it is being sent to the MS-SQL database. This however is not being done. We are currently at 399 users, are there a...

Hello, Does anyone have any idea of how I can identify callers who use a hidden number? I've done some testing and I have not yet figured out a way. I have checked in VBScript if the $CLI is null, if it's numeric, if it has the value WITHHELD and so on but nothing have really done the trick. It...

Hello, I am in the work of validating a value submited by the caller in a previous menu. I have saved it as $KEY. How can I change this value inside a vbscript action? Simply saying $KEY = 0 does not work. $KEY = 0 Returns: Expected statement Line:9, Char: 2 There is no need to post my entire...