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Hi All, I have been away from working on Mitel's for a while and had to do an upgrade over the weekend from 7.0 SP1 PR1 to 9.0 SP2 but encountered an issue whereby the Migration tool never got past the Migrating Bootloader step, it simply says "In Progress" The system audit & db backup passed...

Is it possible to renew the built in default certificate on MSL? We have a customer with an old release (Think it's v7.0 from memory) server that uses the self generated cert which is about to expire and I can't remember for the life of me what happens to the self generated cert when it expires...

Is it possible to pair multiple headsets to any of the 69xx series phones? We have a customer who has a shared desk and each user would like their own headset rather than sharing. I have looked through the docs but couldn't find an answer. If it is possible is there a limit to the number of...

Just seen that release 9.0 will include CLI based routing amongst other things, which has been asked for numerous times. Unfortunatley not out until Q1 2018.

7.2 SP1 PR1 I am currently testing for a SIP provider with their SIP platform but have come across an issue on inbound CLI. Would any of you guys come across the below with other providers? The phones display +441223112233 for example instead of 01223112233 (UK) on inbound calls. I have tried...

I have an upcoming task to convert a physical Mxe to Virtual but the controller is using 29 ports as RADs and 1 port for admin MB access. The system uses the RADs for ACD paths. Version 7.2SP1 PR1 The Mxe will remain as a gateway for the remaining ISDN circuits so I was planning on moving the...

I have been asked a question today that I couldn't answer with regards to outbound CLI this is for either the 3300 or 5000 systems. Please assume both are latest releases with 5330 phones using SIP trunks and the DDI's are on the SIP service. Is it possible to choose the outbound CLI from an...

Has anyone ever used MBG to proxy SIP trunks to a Lync server? I have been asked if this is possible by a customer as they currently have a MBG server for Teleworkers and they are looking to replace the current SBC for the Lync server and wondered if they could use the MBG server instead (Once...

Does anyone have any experience of Auditor Mode? We have a site where we get a lot of reports of agents being logged out too soon (Before the logout timer expires) but whenever I play back the events using auditor mode everything is playing as expected i.e agent rings for 30s doesnt answer the...

I have an issue with a vMCD7.1 with SIP trunks, incoming calls point to the embedded VM for auto attendant but intermittently callers from mobiles pressing any digit are ignored I have tried this from landlines and cannot replicate the issue. The SIP trunk provider is asking if the system can...

Has anyone come across this error before when making an existing directory number resilient? Error during save - Unable to get property 'indexOf' of undefined or null reference This occurs when trying to add a secondary element if I click close after recieving the error then save again it...

I have exhausted all options I can think of to try to acheieve this with no luck would anyone else have any ideas or tried this before? Scenario: Incoming call to a ring group which has a name set via telephone directory the users must answer the call depending on what is shown in their display...

Hi, I have an MBG server (LAN/WAN Mode) (Version 8.0.26.0) which regularly shows Major alarms for the following reason, System alarm status: Major Application Event type Value Severity Date/Time Description Clear MBG file download failed 10.1.10.32/Default_ScreenSaver5340.spx Major...

Hi All, I have a 3300 CXi 6.0SP1 which is showing a database status alarm rebooting the system seems to clear it temporarily. In the logs I see this Software Log Number 4630 Severity Warning Date 2014/Jan/27 Time 10:20:58 Source Call Control - Software Description DBVDNSRV -...

Hi All, I have an issue with an extension where the user can hear a beep beep every 20s but I can't track down to why this is happening? The phone is a 5324 with a PKM attached and in the same COS as all the other users but the other users don't hear the beep beep, the phone is not resilient on...