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Hello all, I have one customer that has two locations SCN together & seems whenever the VPN tunnel goes down & eventually comes back up, customers IT person has to (his words) kill the session on the two system's internal IPs. Again IT person's words " it looks like the phone system whenever the...

Hello all, A couple years ago we installed a Valcom Paging system for this school & thought they got things resolved connecting to their Avaya 9.1 Preferred Edition from the venders that installed the Avaya. We are using Valcom VIP-822 & Valcom ACS devices. The 822 is a SIP device that's used to...

Hello all, I know these Partner ACS system like the back of my hand, but running into an issue with one phone line provider. Have now three different customers reporting no caller ID, went to one location with single line phone & caller ID works. Switched out their 509 processor, still no caller...

Hello all, Had to reboot PC & laptop this morning, usually first thing I open is this IPO Toolbox. www.tek-tips.com/viewthread.cfm?qid=1807123 See it decided not to work again, thread I attached is from me three years ago & hoping Geosmith seen it back then & will see this again now, to...

Hello all, Have a 11.0 Essential mode system just switched providers to SIP phone lines, from PRI circuit. This appears to be a fairly newer provider & sometimes I wonder if they know what they are talking about. SIP has been up & working for sometime, but has an occasional outages. SIP provider...

Hello all, Have a VMPRO system at a City Hall that has a water department & their phones ring constantly. Only three staff to answer so numerous times calls end up in a mailbox that they check as much as they can, also copies to an email. They are wanting the mailbox to be full after around 33...

Hello all, Been battling just trying to get my customer's 11.0 IPO system to switch over from a PRI circuit to this newer provider's SIP trunks. At first they said they would help out, but now saying just will help after seeing it register. They're telling me & have it configured this way, need...

Hello all, Have a customer with IPO 11.0 system & they just acquired a remote office. Have the J179 phones working there, but requesting a conference phone of some kind. Getting different reports whether the Konftel 300WX conf. phone would work outside of the IPO's network? Customer does not...

Hello all, I have a new customer that has a Norstar Compact ICS system & he don't know when it started & said it could have been happening since it was installed. We did not install it & work on Norstar/Nortel little to none. What's going on is, only their main line 1 after 6 rings an internal...

Hello all, Have a customer with 8.1 embedded IP Office, they run 4-5 different, but similar, companies. On incoming calls, they can see what company the caller called, from my names on the Hunt Group(s). They are now asking, when caller calls in & eventually may go to someone's voicemail, from...

Hello all, Just had a new provider come in town, MetroNet. Hoping someone has any info on how to program IP Office 11.0 system with them as being the SIP trunk provider. I have the incoming calls working fine over the SIP, but when dialing out I get a solid tone from the phone & saying the...

Hello all, Upgraded this system about one year ago from 8.1 to 11.0 Installed new 8000MB SD Card with the PLDS licenses. Customer just now mentioned cannot leave messages to any Exts. Caller hears correct greeting, sounds like the are leaving a message, but never goes to the phone. Went onsite &...

Hello All, Installing new SIP Trunk & can't get incoming calls to the providers test numbers. Have the licenses installed & say they are valid. The provider is a small independent provider & I never configured a system using them before. Haven't even programmed very many SIP Trunks at all, so...

Hello all, Just wanted to get some input what people prefer for either IP phones. I haven't installed very many of these but have installed both. Mostly do 9508 digital phones. Have a customer that's a County Courthouse & they have a separate Public Health building they want to put (starting...

Hello All, Been awhile since had to setup a basic/Partner system. Have this new system in my office to preprogram. Anyways I have gone through numerous SD cards reformatting & recreating to different releases & defaulted the control unit many times. Everything is new, control unit & 1 Combo...

Hello all, Have a weird situation here with call forwarding. System is a 9.1.12, embedded voicemail. User at Ext. 128 has his phone to forward unconditional & forward internal calls to his cell 915xxxxxxxxx Only the receptionist cannot connect to him via dialing 128, all other phones in the...

Hello all, I removed this IP Office 7.0 system & replaced it with a new release 11. Customer is aware their 7.0 is going to be donated to a non-profit organization & their 5410 phones. I have never worked on a 7.0 system or 5410 phones. It's an embedded voicemail & the non-profit company wants...

Hello all, Customer needed to switch out Windows 8.1 to new PC Windows 10. Having issues, I have all my Modules & users on the VMPRO, but can't get the WAVS to transfer to the new PC. I see the WAVS in the VM folder, but just get dead air when calling in & seeing I'm in the correct AA using...

Hello all, Have a customer asking for maybe the impossible. They are a dentist office with numerous elderly customers. When their auto attendant happens to answer (right away at night & after 3 rings during the day) they have in the recording press 0 to leave a general message & that works...

Hello All, Have a customer that uses one-x-portal & saying her calls in her call log keep disappearing. Seen they have a receptionist license & mentioned to her maybe lets try using Softconsole, since she is the only one that answers calls. They've never used/tried the Softconsole app before...