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Trying to troubleshoot issues with voicemail pro with sync issues in both a select and non-select scenario. If you read the manual, you will find that Avaya is really good (yeah right) with documentation...

I found I was unable to generate and apply a new certificate on my Server Edition systems. You can click the button, and it pretends to do something, but nothing actually happens. There is a small bug where it puts a space in front of any " IP:X.X.X.X" you see in the SAN field. Solution...

I have 8 or so Grandstream ATAs (HT802/HT801) used by customers and myself at remote locations. Some of them stopped staying registered. I figured out it would happen after the PBX rebooted or the internet went down somewhere between the PBX and the ATA. Rebooting the ATA fixed it. I just lived...

I have a customer with a 500v2 and Voicemail Pro. They have always been on 11.1.x, currently on 11.1.2.4. Occasionally someone would leave a voicemail and the user could not listen to it using Visual Voicemail. It used to cause the phone to say "Busy" when pressing Visual Voicemail, now it just...

Had a customer who had 9608 phones registering as 4624's in System Status (running 11.0.4 if you care). Noticed a few threads that were related to older releases and issues with firmware. In this case the problem was the customers network. When the PBX fails to receive the ident from the...

This is an FYI for anyone who may be having the problem my customer did. When my customer would call their clients who had Comcast and get voicemail, right near the end of the call it was as if the D160 would press #. This would cause the remote voicemail to assume the caller (my client) wanted...

After upgrade my test system to 9.1 my backup vmpro server didn't sync with the primary. After turning on logging and doing some guessing I determined I had to set the SMTP receiver port to match the SMTP sender port. (That was not necessary previously). On my test system the SMTP sender was set...

FYI and question on 9.0 SP4. I upgrade my own unit and noticed that when placing calls out my Comcast PRI, touch tone (DTMF) sounds were not being transmitted (I received DTMF tones, but couldn't send them out). 1. I tested calling in and calling out on the PRI, DTMF tones going out did not...