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I've been having numerous issues with one of our IPO units and needed to reformat/recreate the primary SD. I reformmated the card but when I went to recreate it I get, "File "C:\Program\etc\etc\BackupRestore.jar" cannot be found in the Manager installation. Operation cannot proceed". Running...

My Voicemail Pro has stopped allowing me to make any changes to the modules. I cannot click on any of the conditions/lines/etc. within the program, the bar icons are greyed out as well. I have tried restarting the program/PC and starting/stopping Voicemail Services with no results. I know...

We use 9608G phones and CS540 Plantronics headsets. When one person (with the headset) is on a call and a second calls comes in, the second call's "alert" on the headset interrupts the audio and is causing them to miss parts of the conversations with patients. With their queue system, the...

My company is wanting to setup multiple phones to be able to be used as 3-way interpreter lines. 1 person calls the (external) interpreter then number 2 picks up their phone, hits their Intrude button and it connects them so that all parties can hear all parties. A picks up and dials...

I have a training phone I use when our registration group needs to train a new employee. The new employee hits the Bridged Appearance button of the set extension when a call comes in to listen in on the call. Some of the calls don't work properly, instead on turning the call into a conference...

For some odd reason I have a VmPro group mailbox that fills to capacity even when the mailbox has 0 in the New, Read and Saved columns. I have tried stopping and starting the services a few times without success and upgraded from 9.1.6 to 9.1.8. The only thing I have been able to do is clear...

For whatever reason, all short codes in the solution have disappeared. All the codes that were in the solution as system wide codes are still in the primary, secondary, etc and working correctly. However, I'm adding a new expansion, without the codes in the solution they aren't populating over...

I've got our system currently on 9.1.400.137 and recently started having an issue where if one of our people gets their voicemail to e-mail, it will send that voicemail over and over every 3 minutes until I clear the mailbox in the VMPro client. I had the issue in the past with another person...

I have a phone with a bridged appearance of another phone so they can train people on calls. When the initial phone user takes the call, sometimes the phone with the appearance can't pick it up. When pressing the bridged appearance button it will only beep and not pickup the line. This...

We have IPO 9.1.400.137 with 530 IP phones and about the same amount of analog/digital. For some reason, any time someone leaves me a voicemail, I get the same voicemail to my e-mail over and over (10+ times) until I clear my mailbox from the Voicemail Pro Client. I seem to be the only person...

I have an employee complaining that patients are calling in saying they are getting the caller ID of that office, even though the office claims to not be calling them. My question: Is there a way to print a list of what TN's are using a specific CLID table? To clarify as an example. TN...

Avaya IPO 9.1.4. We use Plantronics CS540 and another older model of Plantronics headset. When I install a headset on one of our 9608g phones and press the button on the headset to take a call, it does not take the set off hook and allow dial tone in. I can press the headset button and then...

The Avaya Partner system we have at one of our off-site locations has 2 ports which seem to have stopped working properly. When I plug in any 18D phone even directly into that port, it does not enable the phone. No dial tone or lights, etc. However, if I plug in my Med-Pat XL88Q phone to the...

Everyone month I run billing reports for some of our different offices, but things started acting up. Example This time last month I ran a report for one office on their billing for March. The billing came up with $28.53. Today I ran that same exact report with the result of $87.84. All the...

Starting last week, nobody in our facility has been able to call numbers with the prefix 601. In the past, this number has been able to be reached without any problems. I've checked to make sure that number wasn't blocked in the system and it all seems fine. I'm at a loss. Ideas?

I'm attempting to login to our CS 1000 Telephone Manager and I'm getting the following error. "Password of use account "name" has expired. Contact your system administrator." I don't understand why this is happening, but I'll be getting my hide tanned if I can't figure this one out. I took...

I am trying to run the Costing and Collection records to be able to run billing on our OTM machine. I am getting the following errors: "An error occurred while writing CDR records to the CDR database. The database may be corrupt. The Collection task was shut down." "An error occurred while...

When attempting to collect the Collection and Costing data in our Telephony Manager, I get this error: "An error occurred while writing the Cost record to the Cost table. Costing can not continue. The DAO error is: Database has reached maximum size. Er rorCode:3036" I think there may be a...

I am quickly running out of usable TN's. Is there any way to Stat a TN to show when the last time it was used, instead of just a Stat to see if it's Idle or Busy? I know there are TN's in our system that are built and punched down, but not actually making it to a wall termination for use. (if...

Is there a way to print out a number of the types of phones in the system? eg: We have 400m3904', 70 m3903's, 4 2616's, etc. Is there a simple way to print out a list of the digital and analog phones programmed in the system?