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Setup IPO Server Edition 9.0.500 (two active servers in different cities). Problem Let's look at two users (on the same server), say : 1. Name=Smith J, Fullname=John Smith 2. Name=Smith M, Fullname=Michael Smith We have a simple VMPro call flow, with a dial-by-name action set to order users...

Hi, Sorry I'm kind of reopening and old thread (http://www.tek-tips.com/viewthread.cfm?qid=1568885) but it was never fully answered. Is it normal that my SysMonitor -> Status -> Partner Sessions contains every user/extn of my system with 127.0.0.1 as their IP ? Regards, -homerggg

Hi, [IP Office Server Edition 8.1 SP9 with corresponding SoftConsole version] We are facing a strange problem in all of our SoftConsole. BLF appearances are all but right. If we transfer an incoming call to UserA, the BLF show that UserB is now busy. If we go see in UserB's office, he is not...

Hi, IP Office 8.0 Server Edition SP6. We have a hunt group with 10 users in it. They all use 9611g phones. If an external or internal call is made to 9 of them, any other user can use their "Call Pickup Member" button on their phone and the call is correctly picked up. But for one of them...

Hi, We added a new extension (2240) and a new corresponding user (User1). After adding that user, we merged the configuration without problem. But now we have that error message (my translation) : "The distant extension is authorized but the corresponding user cannot use the teleworker...

Hi, First of all let me say that I really love this forum. You guys are really helpfull. Here's my latest problem. Server A is primary VM. Server B is a backup system. When connecting to server A today with Voicemail Pro Client, I can see that it says in the top right corner "Backup...

Hi, I can see in System Status that I have 3 receptionnist licences in-use. Is there any easy way to know which extension or user use them at the moment ? Regards, -homerggg

Hi, I have successfully uploaded a simple 85 seconds hold music. It is working great but just before the music loop (after 85 secondes), there's a quiet annoying "SCREECH" sound (like an old scratched vinyl). Let me tell you that it makes me jump quiet a bit. When I listen to that wav file...

I had one of the strangest situation yesterday. A user called me, and told me that he can't make sense of eight (8) messages on his voicemail. All of those messages are from an anonymous caller. About 1 hour or so apart. I can hear a man speaking with another person, but can't hear that other...

Hi, Our reception hunt group is ext. 4999. Only one user in that hunt group (3333). But we also have a hunt group called BackReception (4998) and a user called BUReception (4997). I guess it stand for "Back Up Reception". I found no VoiceMail Pro call flow referencing those hunt group and...

Hi, System : IP Office Server Edition 8.1 Question : The calls leaving our system previously were identified as From : 'Anonymous' (Anonymous@xxx.xxx.xxx.xxx­) but they are now identified as From : 'Anonymous' (Anonymous@Anonymous.invalid). Something tells me I screwed up somewhere. What...

Hi, Is there a way to know the Extension ID (the physical ID of the extension port) of a phone when I'm sitting in front of that phone (or in the Manager or something) ? Some office swap have not been done in the "Extension" tab (but instead with some weird combination of "Clear values"...

[Our environment is IP Office Server Edition 8.1 SP6] Hi, I would like to know how to handle this call flow, that our IT department ask for the help desk : We have 3 techs (Tech A, B and C) who can answer the help desk phone. They follow this schedule : - 1 week "full time help desk", later...