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Morning, I have a branch location that is using VM Pro for there VM storage at a remote HQ. When calls are transferred to VM on the branch side internal or external (transfer to user at HQ VM), its asking for a pass code... When i transfer to VM to that remote location, it works. Calls...

Morning, I am having an issue with the VM Pro on transferring a call to VM over a trunk line. I have a "Leave Mail" action which works locally (all the extensions on that IPO). But when I try to transfer it to a remote extension over a IP Office trunk to VM, calls ends. I looked at system...

Morning, I am able to login into the IPO through the manager but when i try to login into it from the system status, I receive a "Server certificate not yet in date." Any workaround for this? Thanks, Brent

I followed this guide below to connect an Avaya IPO to BCM50, I have it working at other location that is R8.1. I checked the SIP trunks and they say "out of service", instead of in server. Re-created trunks and disabled/re-enabled them. I have 8 licenses which i see in the system status but...

Afternoon, I have an IPO R9.1 and R8.1 on the remote end, the trunk works great for half of the day then we cant dial to them and vice-versa. I tore down the trunk and re-added on our R9.1 IPO Office and comes backup. The networking on the VPN tunnel is up and can ping both IPO's. On the...

Afternoon everyone, I'm using IP Office SoftConsole Version 4.2.31 with IP Office 8.1 (69). I am able to login into the extension (its full functional) but after about a minute or 2 it closes the session with the login screen. The native LAN and Phone subnets can communicate with each other...

Morning, I'm having an issue with our location with 1 ring disconnects for outbound calls, we have it setup for NI-2 and the telco has there set at NI. It is a PRI handoff to there Cisco 2921 router which the backend is SIP. I looked at the bcm monitor and i get a "Call state Mismatch", ive...

Question, I was wondering if there was a way to forward calls based on incoming CLID? I have a customer that get multiple harassment calls a day but the telco hasn't been much help. I was going to forward it to a non-existent extension or make a blank AA? How would I go about doing this...

Morning, I setup SIP trunking between BCM50 r6.0 and Avaya IPO 8.1. When a desk call goes from the avaya IPO to the bcm it shows the users name and extension in the detail if needed. But from bcm to avaya ipo, it shows up as "anonymous" then the users long name (which I changed to it so the...

I was wondering if it was possible to configure 4 buttons to act like a line appearance would ring all phones on a PRI? Majority of customers call the main line # (or 1-800), right now they are on POTS lines and have 8 line appearance buttons for them. We will be switching them over to call...

Afternoon, I have Norstar R6.1 Just recently cutover to a PRI and one thing I was working on was the call parking. The location wanted to physically see the calls parked (SWCA) on a button just like a Avaya IPO500. I got the SWCA button keys working but when the user picks-up the call it...

Is there a way to have a universal park button between 2 Avaya IPO's. They are connected via scn h323 trunk and can make desk to desk calls etc. Thanks,

I have a SIP Trunk setup today at from our Branch (BCM50) to our IPO (HQ). If I wanted to setup where the branch location wanted to dial out of our phone system, how can this be done? To dial out of out of HQ (Avaya) phone system is "9" then the number. I tried the following below, Dialing...

Hello All, I just set up SIP Trunking from our BCM50 r6.0 to our Avaya IPO 8.1. When you make a desk call from Avaya IPO to BCM50 it shows the caller id. From BCM50 to Avaya IPO it shows the System name but "Anonymous" for the caller id, I would like it to show the name of the user instead of...

I have Avaya IPO SoftConsole Version 4.2.31. I can login sucessfully into the softconsole but after about it a minute of login in time it disconnects and says "session ended." I have to re-login in everytime. What might be causing the frequent disconnects when logged in. The IPO locally...

Afternoon! I wanted to create a user to have only "Read-Only" status in the System Status monitor for the IP500. I looked through the security settings and played around with the security administration. - Create new "Service User" - created new user - assigned that user to "System Status...

Morning All, I want to connect a BCM50 and IP500 by h.323 trunk, i have the licensing on the BCM50 end (VoIP Gateway) and the "Voice Networking Channel" on the IP500 side. I made h.323 line on the IP500 with the gw to the remote end (BCM50) with custom codecs g.729 and G.711 ulaw. I set the...

I have a quick question about connecting (creating h.323 trunk connections) a BCM50 and Avaya IPO 500 so we can make internal calls etc. The BCM50 is a release 6.0 which I just upgraded, for licensing do I need a VOIP Gateway license for the trunk connection to the Avaya IPO 500 For The Avaya...

We are having issues with our DHCP leases with our Avaya IPO 500 v2 with our 9608 phones (it's setup for Server). I receive a ACK errors when it tries to get a DHCP lease. We have two VLANS VLAN 1: Data VLAN 10: Voice We have a Dell Powerconnect 3548 which has the VLANS configured on the...

Hello All, One our branch locations is having a intermittent outgoing call issue, it happens randomly throughout the day, we have 12 POTS lines coming into the building. When a user makes an outgoing call they receive a pause for about 4-5 seconds, fast busy signal then dead air, I was able to...