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Good morning - We have a hunt group with several members using Cisco 7841 devices to log in and out of the hunt group. Today there is only one person manning the hunt group and whenever that person is on the phone, no other calls will queue, and instead they are going to voicemail (which is how...

I'm looking for the location where I can find Hunt Pilot Queue Real Time Stats. I have a programmer that is looking to build a tracker that shows how many callers are in queue. Thoughts??

We have a set of extensions that are in a different local calling area than the rest of our phones that register back to our core. How can we set those extensions up so they can dial their local calling area? And how can we register E-911 address for those extensions so they don’t appear to...

Is there a button I can put on my 9611 station that will log all agents out of a skill?

We are moving from Avaya to Lync. We consulted with our vendor to help us with the transition. However, it's impossible to get through to them so I'm looking to the forum for help so that I can do this on my own. This is what I know... -A trunk was created for Lync = Trunk 98 (23 members)...

We deployed about 250 Avaya 9611 phones about a year ago to various locations. However, we also have digital sets. Last month, we started getting calls that the touch tones are not working for external calls (the strange thing is that they are working for internal auto attendants including...

Hello I would like it to be required that everyone dial 9-1-(area code)-(number). Users are getting confused as to what is local, and what is long distance... If we can get it so that no matter what number they dial, it's the same format every number, it could reduce in trouble calls to us. Is...

Hello We have a hotline extension that is used for emergencies. When the phone is lifted from the switch hook, it automatically rings one extension. We want to have the hotline ring multiple extensions, and so I've created an xported station with a cov path that points to a coverage answer...

Hello all, over the past year our hospital has been implementing Avaya 9611 phones to various medical practices. However, we've been getting complaints from our main switchboard (attendant), the practices, and various callers that calls sometimes go to the main switchboard. The switchboard...

Hello I'm trying to understand the FLOW OUT column on my BCMS SKILL report. I was always under the impression that the FLOW OUT column was any call that was transferred out of the vector (and not in a queue). For instance, for non urgent calls, calls will be queued... For critical calls, the...

Hello, we are a mid sized hospital with one operator. They currently use a 302D console. As you may know , this thing is monsterous in size and even has an extension of extra buttons. Once upon a time, this was needed... But now the operators use fewer of the features of this device. I have a...

Hello We are in need of a firmware upgrade for our 9611 IP Phones. However, I'm not sure where to go to find the file to upload to our utility server. The current firmware is version 6.2009. I looked all over support.avaya.com and found absolutely nothing, however I'm probably looking in the...

Where can I go for the latest version of CM?

Hello Does anyone know how often the persist.dat file is updated? I'm trying to figure out how often to take a backup of this file. Thanks Mike

We are new to VoIP, and we found the address to the config file that is dished out to our phones, however I am not sure how to access the file to modify it. Ideas?

For some reason, I've lost the scheduled reports I've worked really hard to schedule in the task scheduler queue (at the bottom half of the screen)! I'm using Avaya SA 6.0. I'm not sure if it was when I needed to reboot the VM that runs the software or what, but they're gone. I noticed that...

Hello, we have an emergency phone in one of our patient exam rooms that when the receiver is picked up, a call is automatically placed to an extension to alert staff that there is an emergency in room X. We need to change the extension that is automatically dialed. Any ideas where to look...

Is there a way to make a station (part of a hunt group/queue) NOT go to aux-work mode automatically if a call is missed?

I’ve verified with one of my network guys and by pinging various IP’s (as seen in the second graphic below) that the IP address is not blocked on our network. However, when we ping [the board IP] we get no response. I’m thinking that something is not configured on the switch… I notice that...

We have a need to monitor a station as part of our quality assurance process. Is there a way from my desk phone to listen in on calls that come in to another station? Preferably with no interruption or beeps indicating that the call is being monitored. Station models are 6408D+ and 2420...