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We have moved the moved a Aastra 5370ip phone that was originally connected to at the PABX to a desk. I know the phone worked previously, it now just sits on the" Set up on Network by DHCP". The LAN cable is connected and is connected to the network. There is a laptop next to it, if I plug the...

Hi All, Can anybody please let me know what configurations need to be in place both from InAttend and BluStart CMG to ensure database integration .. InAttend version is 2.2 and BluStart CMG 8.1 Thanks a lot

Hi Guys, I've come across this issue where in one computer which has OWS installed, the function keys only work if we click on them using a mouse.It does not work if the function keys are pressed using the keyboard. There are 3 computers with OWS installed but this issue has only come up in one...

I've come across an issue where BluStar agent was working fine with Solidus 8.3 SP1 and for no apparent reason this no longer works. When you launch BSA it comes up with an error message saying “Unable to connect to server” .The BluStar agent log files gives the following error 03-17-2015...

Hi, An somebody tell me how do i change an existing message on a VSU? CAn i record it using any extension? Whats the procedure to do that? Thanks in advance

Hi Guys, I have a few extensions which do not have personal voice mail boxes. So when all the users are not available the requirement is to divert calls that come through on these extensions to a voice mail box of another extension( that has a personal voice mail box) so that no calls will be...

Hi, Can anybody tell me how to install the CMG licences? Is it done in the configuration manager? Thanks in advance

I have been trying to install the OWS application on a Win 7 Sp1 PC.The DNA version is 5.6 SP1. Each and every time i try to run the installation, the progress bar shows as 100% but no setup is launched.I have disabled the firewall as well the virus gurad.I have tried coping the files locally...

Hi, I just cant seem to figure out how to pop up a list of questions to the agent using outbound scripting. Its not explained clearly in the documentation also. Any help is much appreciated Thanks

I have a problem with my EMG in DNA not connecting for some reason when trying to connect over a terminal server.It gives the error message 'failed to complete transaction with logging facilities server. Verify that it is running'.But when we connect to EMG from the machine its installed on it...

Hi, I have a customer requirement where the customer calls a group hunt number and when a member answers, they want to not to show the CLI of the answering party.But when dialing out they want the CLI to be displayed. Is this possible in MD110? Thanks in Advance

Hi , i'am not really good at MD110 so this may be a basic question.When trying to program an extention to a DBC 3203 function key i get the " MNS Call Alt.0-4" error message on the phone display.What does this mean? Thanks in advance

Does anybody know what is the best way to upgrade an existing SOlidus 7.0 customer to 8.2? Can it be done straightaway or do we need to first upgarde it to 8.0 and then to 8.1 and finally to 8.2 Thanks

I have installed DNA 5.6 SP1 version and the OWS client machines have a problem with sending emails. The customer is using Exchange 2010. When the client tries to search for a email address to find an email address it says " email address cannot be found" Can this be a problem with the virus...

Hi, I have a DNA 5.6 SP1 installation at a customers site and in one OWS client machine i get the following error when trying to open DMG "There is not enough hard drive space to create the DMGrdMap file with the appropriate size.Please free up more space on your hard drive and re log on to...

Hi All, I would like to know what are the commands needed from MD 110 to configure the NIU port for DNA server access. Also the commands needed to configure EMG Thanks