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So we're learning about conference recording on our system and what I've found thru searching here and on the web is that you need a certain version of IPO to do it, and it is not automatic - you must start it manually and you must start it manually each time a new caller comes in to the...

For the last several weeks, our voicemail service stops randomly and I have to open the Web Control (Application Web Server Control) and manually restart the Voicemail service in order for our calls to be answered by the attendant. It happens every couple of days now and our receptionist gets...

What is the best way to set up the system to: 1. Alert employees that the office will be closed or closing/opening at a certain time 2. Alert outside callers that the office is closed or will be closing/opening at a certain time We had adjusted our hours for the holidays and I set up a...

We've been tasked with setting up voice recording for all remaining extensions in additional to the 2 departments we've already set up to be recorded. Is there a way to do this in one shot (like a group policy) rather than selecting each extension and making the changes individually?

Two questions: 1. Our installer tech set up our time profiles and currently we have 2 set up for 2 departments for after-hours and holidays, but I'm not sure how to apply custom messages for other days and holidays and return to normal afterward. We want to add a small recorded alert for our...

I would like to set up in Voicemail Pro a menu system that directs an invalid number dialed. This is what I am looking for: 1. Caller hits main menu 2a. Dial '1' which connects them to a forwarded outside line (I think I got this part) 2b. If any other number is dialed, you'll get a recorded...

How do I do it? Verizon has confirmed that they have successfully ported over a set of new telephone numbers to our device. In IP Office, I entered these new numbers under Incoming call route the same way the 3 telephone numbers we already have that are working are set up (I matched the number...

I have a user who already has an extension (an H323 extension) that redirects calls to their home phone since they work from home (ie: if someone in the office dials 222, it connects to their home phone). In the 'User' panel for this user, it points to this extension and on the 'Forwarding'...

I created a Voicemail module (flowchart) of an incoming call answering sequence in Avaya Voicemail Pro. I saved it (Save & Make Live), then created a Short Code to point to it in Avaya IP Office, manually by adding a code *## and then typing the exact name of the module in that code...