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Hello Pros, We have a refurbished 8.1 unit in our shop that I am preparing to install at a client. I stupidly went in and did a factory reset through Manager, not realizing that it wipes out more than I thought. Fortunately, I have a backup and the license files. I can't get into the unit with...

Hello Pros, I'm having a real hard time getting one remote 9608 phone working on an IP Office 9.0.3 Essential Edition. I have no teleworker or Power User licenses on the system. Correct me if I'm wrong but even on Essential you can have up to 4 remote users without licenses right?

Hello Pros, I am going to be proposing an IP office solution to a potential client that has a small call center 4-6 people. They want their agents to use soft phones since that is what they use now with a crappy hosted solution. A few of their needs make me want to go the soft console route...

Hello Pros, IP Office 10.0.3. We deployed 3 9611 phones at a remote location over a SonicWall VPN. Everything works fine on external calls and internal calls from a remote extension to another remote extension. When a remote extension calls an extension at the main site, the remote side...

Hello Pros, Merry Christmas and Happy Holidays to all! I am proposing an IP Office 10.1/VM Pro to a client with a main headquarters location and 5 small stores. The main office has about 50 phones. Each store has about 5-10 phones. I am planning to propose the IP Office at the HQ location with...

Hello Pros, I have an IP Office/VMPro 9.1.8. This site had voicemail to email working fine for a year or so, then the customer changed internet providers to AT&T and vm to email stopped working. I've tried it with different ports (80, 3535) and tried it thru GMail which we have working at other...

Hello Pros, Is it possible to migrate licenses from a 4.2 to a new release 10 500v2 chassis?

Hello Pros, I have a client with an IP Office 403 3.2(69) with a VM Pro 3.2(39) running on a virtual server. The VM Pro stops working about once a week or so. Restarting the service does not help. Restarting the entire server is what gets it back up. I don't find any errors in the server's log...

I just upgraded a 9.1 to a 10.1. Before the upgrade I had the DSS Status (system/telephony) unchecked so they only need to press the Park button once. After the upgrade, the DSS status button is still unchecked, but they now need to press Park, then Connect. I've checked it, merged, unchecked it...

I'm trying to add a remote IP phone to a 403 3.2(69) system. Currently there are only digital sets on the system. I'm reading that I need a VCM card and no licenses. I see that these older VCM cards fit onto the main motherboard of the 403 unit. How can I check if the system already has a VCM...

Hello Pros, I need to upgrade a 9.1 to 10.0. I got the xml file from the current 9.1 IP Office and gave it to my distributor (Scansource), but they are telling me I need to get a material report csv file from the A1S website. I'm reading a doc on the 10.0 which describes how to retrieve the...

Hello Pros, I have a system that I'm configuring here at our office. This client has 100+ DID's which will all go to VMPro auto attendant modules. There will be 6 different modules that the various numbers will be pointing to. Option 2 in all modules needs to ring a single group of phones with...

Hello Pros, IP Office and VMPro 9.1.6. I am trying to upload a wav file to a user's mailbox greeting, but can't get it done. I am familiar with the wav file formatting and have done this for modules and mailbox names, but never mailbox greetings. I am going to the VM folder/Greetings folder and...

Hello Pros, I have a request from a customer which I'm not sure can be done. I have a DID routing to a Voicemail Pro menu module. That menu tells callers to press 1 for "appointments". This goes to a queuing hunt group. The customer wants to add press 2 "if you are a doctor". They want these...

Hello Pros, I have a site where a lot of users move desks and instead of moving their IP phone, they log out the new desks extension then log in with their extension. I have a single phone that cannot log in when entering the correct extension number and password. I'm trying to have them start...

Hello Pros, I see one other post with this same issue, but no resolution. I have a customer who calls in from outside the office to check messages. So I built an option in their auto attendant to do that. They call in, press * (option I used), followed by their extension number, then #. They...

Hello Pros, Just installed a new IP Office 9.1.8 with VM Pro 9.1.8 on a Windows 10 machine. When installing the VM Pro bundle, I could not complete the install because web service couldn't be installed. I had to complete the VM Pro install without installing web service which I now realize is...

Hello Pros, I know how to upload wav files to auto attendant greetings, wondering if there is a way to upload them to mailbox personal greetings and mailbox names. Called my distributor tech support and they didn't know how.

Hello Pros, I have a user on an IPO 9.0.3 that has bridged appearance keys of her boss' extension. This user would like to forward her calls, including bridged calls to other extensions when she is not available. After reading about this on the KB, I don't think it's possible to have bridged...

Hello Pro's, We took over a Server Edition that someone else installed (at our original customer). The server edition has a Primary Server at one location, and a secondary server at another location. Right now, all external calls go through a PRI on an IP500 behind the Primary server. I just...