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This had been working perfectly, but no more. I had setup a DID into a VM Pro module which asks for a PIN, then after verification, transfers to a short code setup as a Conference Meet Me. DID will no longer transfer into the conference, but local short code works fine. System Status shows the...

Does anyone have the latest Lync plugin for 9.1? PLDS is not working for me tonight.

I've been hitting my head against the wall with this problem for a good bit. We use the Spark IM client for messaging throughout our network. We could see presence status of all logged-in users, and chat between locations. After upgrading to 9.1, we couldn't see any logged-in users. I finally...

If I remember correctly, we could import a mapping file in Shoretel with the regional dial plan. This made dialing more user friendly as it removed the need to know whether to dial a +1 for long distance. Users could use 10-digit dialing like they do on mobile phones without thinking about...

Does anyone have any "unsupported" solutions to upgrading existing AppServer installations that are in a Hyper-V VM? Trying to boot from the DVD/iso just results in a near-immediate kernel panic.

Has anyone tried Avaya Communicator on IPO 9.1? Is this finally a full-featured desktop client with call control and IM?

Has anyone had any long term success with these UC modules? When are the bad ones supposed to be cleared out of distribution? My quick VM Pro config last night turned into an all nighter when the UCM crashed and burned. Wife was not happy! I'm not on site so I can't check to see if it's a known...

Is there a way to setup DHCP options for Avaya phones on a Watchguard? These are XTM 330's with 11.7.4. I see settings for a few DHCP options, but not the ones needed for Avaya 9600 series phones. I'm trying to minimize the points of failure for telephony services by removing Windows Server from...

Has anyone successfully setup Flare for use externally from the public internet without VPN? I've forwarded all the ports mentioned and then some, but no dice. One-X Portal, Avaya Call Assistant, One-X Mobile Preferred all work great from anywhere, but Flare is a no-go.

Are there any caveats to using older cards in 500v2 or 8.1/9.0? For example, using the VCM32 original instead of the v2, or the IP400 PRI card instead of the IP500 PRI card. Obviously this is to get around the licensing costs. But are there any feature set limitations in using these older cards...

Talked to an Avaya rep today and he said desktop integration was a weak spot that they are working on for R9.0 coming out in Sept. What additional features can we expect in the upcoming version? A replacement to Phone Manager? A version of One-X Communicator from the Aura platform (wish, wish!)...

Just curious if anyone knows why the Phone Manager client software was discontinued?

Shoretel has Call Manager (now Shoretel Communicator), Cisco SBCS has Call Manager Express and CallConnector, but Avaya has a browser-based "portal"? I really like what I'm seeing about Avaya IP Office, but browser-based call handling would not fit our workflow. I need an app that can be...