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Hi, we currently utilize Avaya IPO, and the Equinox client for our remote users, to take calls for our call center. It is ok at best, but does act up at times. Are there any other options other than Equinox, something reliable? Just curious to know what's out there, as far as client to use...

As the title says. We have remote users that VPN in, and use the Equinox client for taking/making calls. Most of the time, things are fine, take calls, make calls, hold, transfer, no issues. At times, when someone goes to transfer a call, the call is transferred, but the line is not release...

IPO V11 Having an issue with a hunt group A with one member Group A Queuing off No Answer Time 20 Overflow Time 20 Overflow Mode Group Immediate Overflow: no active agents Over flow to Group B with numerous members. When the member from group A is on the phone, the call immediately goes to...

Has anyone had a look at Contact SWEET for IP Office? I've been using Xima Chronicall for a while now and wondering if Contact SWEET is any better?

Just upgraded 5 IPO's from 8.1 to 11. Everything works great, but on two of 4 IP Office SCN lines - I'm getting "Incompatible codec settings detected. Media path may not be operational" The lines do work though. The settings are the same as two other lines that don't have this error. The...

IPO v9.1.10.0 I have a 5 site SCN, with one IPO acting as the central, with 4 IP Office Proprietary SCN lines to each branch. At some of the branches, additional IPO SCN lines have appeared with 0.0.0.0 IP addresses. I didn't create these lines. Is this normal?

I have a 5-IPO SCN Mixed versions 9.1 - 8.1 and one centralized VM Pro. I'm trying to take some of the load of the VM Pro server. I've done lots of reading about how to setup a distributed VM Pro server, but I can't get a good explanation of what it's real purpose is. Can someone give a real...

Currently working with IP Office Manager 9.1 and we are using UMS Web services, to check voicemail via the web browser. I can enable users, and they are able to successfully login. I need a Hunt Group to have access as well. Based on documentation, it should be going to the voicemail tab, and...

Running IPO 8.1 with VM Pro.. I'm looking for a way for the system to call multiple customers with an alert, like a reverse 911 that schools do to notify students of closings. Can IPO/VMPro do this? I saw an action in VM Pro for Predictive Call Script that is supposed to work with Outbound...

I have a site with 6 or 7 IP phones connected remotely to an IPO v8.1 - one of the IP phones is in a loud shop and I need to put a bell in there alerting the guys that the phone is ringing. I know you can do this easily with analog, but how about IP? Is there a good IP to analog device for...

We have a door phone outside our office door with a short code programmed with ?D so that whenever it goes off hook, it rings a hunt group, someone answers and unlocks the door. I'm trying to program a short code with authorization so that a short list of people can press a button, enter a...

Using IPO 9.1.5 and trying to achieve this scenario: Have hunt group A with two members. Have hunt group B with the members from group A plus 5 other members. **If hunt group A doesn't answer within 2 rings, I'd like the call to flow to group B having all 7 phones ring and continue to ring...

Need some help - Running IPO 8.1(73) - I'm trying to find Softphone on support.avaya.com and so many options come up. Not sure which ones are for IP office or for Aura.... I'm reading about some posts that it exists on the admin CD - After downloading Administration 8.1.x from the site - I...

Showing "System not running System SD primary software" and "Incompatible or invalid SD card fitted" Has been showing this for a while. Running 8.1 preferred. System works fine. Should I reformat the card or get a new one?

IPO 8.1 with VMPro I'm looking for a way to have an alert generated when a call is either placed or received by a specific phone number. Thinking this has to be done in two ways... For incoming calls, the main number goes through a VM pro module, which I think I can add something to check...

OK - bit of a complex scenario but let see if you pros can find a solution to this one... I have a pretty good VM Pro module which now prompts a caller for a PIN, checks it against a database, and then transfers to "6001" which is a short code, not a user or extension, for conference meet me...

I've created a VM pro module, based on an article from this site, which places the caller into a conference call, after verifying that user's PIN number. Can anyone think of a way to announce to the caller, how many callers are already on that conference line?

I just implemented a VM Pro backup server, directions are iffy, but with enough help from the internet and reading the log files, I got it up and running. Information started to flow over to the backup server, but not all of it. I could see all the users, as well as voicemails, but none of the...

Anyone know what the latest software release I can install on a IPO 406v2 currently at 4.2(23)? Does it require an upgrade LIC?

Have an issue where if users are members and logged into two hunt groups with queuing, calls will not be presented to their phones for the second hunt group until the queue is cleared for the first hunt group. Is there a way to prioritize the hunt groups equally? We are on 8.1(52) and VMPro.