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Hello I would like to know if there is a way to add a tag to call mid-call. We are using IP office 11.1 with VM pro. We are usinx XIMA Chronical for reporting. We have a DID which points to a specific menu in VM pro for a speicifc offering of the Hotel (Kosher Program) and we want all calls...

I have been dumbfounded by a side result of upgrading a customer from Release 8 to latest 11. this is a busy customer receiving about 200 orders in their Voicemail nightly. customer typically has a few of his order taker sit on their phones in the morning listening to voicemail messages from...

Hello - I recently acquired a client with a facility that has a Nortel Meridian Option 11. I am seeking someone that can help me with programming and/or trouble shooting. this can be either by a case-by-case basis, or contracted. Please reach out to me at harry@upstatetelecom.com Thanks...

thread940-1570542 I am configuring 250 DID's, I have them all in excel. is there a way to bulk import them into manager? Please advise. thanks

Hello, I can't seem to find something that may be obvious. Running IP Office 500 v2 8.1.69, Advanced Edition, CCR. Customer has Sales Hunt Group, with Night FallBack option to a FallBack Group, FallBack Group has 1 member, that member is forward unconditionally to outside answering service...