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- Users: DmitrijSilov
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Incoming number for abandoned call-center calls
Hello, can anyone please advice on Avaya or 3rd party product which provides details: incoming number for abandoned call-center calls (so that supervisor sees who to call back) So we need to link somehow CDR with call-center reporting. We are planning to use CMS for call-center reporting, but...- DmitrijSilov
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
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Avaya Definity Wireless DECT software needed
Hello, one of our customer has very old Avaya Definity Wireless DECT system which needs to be managed (DECT station move/add/change/delete). However software is not available in Internet. Maybe someone has it and can share? Please let me know to dmitrij.silov@benco.lt or here. Thanks in advance!- DmitrijSilov
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
