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Hello folks. Is there a way for an extension to grab an incoming call to another extension before it’s picked up? IP500 v2 9.0 Thank you in advance ! Nick

Hey fellow subject matter experts.. I find myself struggling with trying to figure out how to call forward an incoming line when there is no answer to an external number. I have an incoming line that is outside of the AA and rings on incoming call route (1)(destination Group 2). Then I have...

Hello fellow Techs, Recently went back on a phone system that I haven't touched in 4-5 years. I am unable to connect to the Manager no matter what I do. I can see it when IP Manager loads, I must of changed the IP address since I see it as a basic 192.168.1.108 in the discovery screen. I...

Looking for some assistance with an older ACS 4.0 and squelching on the paging feature. I thought perhaps it was the 5 volt volcom horns causing it so I disconnected the RJ modular plug in the ACS and intercom *70 is still squelching pretty loud. Newly wired building with CAT 5. Any ideas...

Hello friends, I have had an issue with an Avaya IP 500 8.1 config with outgoing phone calls. I have been trying to narrow it down to see which outside line is causing the issue or perhaps its in the ARS configuration. I have 7 CO analog lines dialing out and every now and again a...

[nosmiley]Hello Techs, I am at my wits end with a Starplus STS-E system and Verizon FIOS SIP lines. I have 3 (800) numbers coming into the main line which rolls over to 4 additional lines. These lines seem to be locking up the system when calls are coming in requiring a reboot of the STS in...

I have an IP 500 V2 system with analog lines that I have had an issue with and can't seem to correct. I have called the local phone company to add disconnect on the lines to keep them from hanging up the AA. I have an issue that when the user hits 9 for the outside extension they have to pause...

Good Afternoon.. I am stumped. IP500 V2 8.1.(69) Seems the call log is not lighting up or taking "notes" with missed calls. I made sure that under the telephony tab Centralized call log in (system default on) What else could cause the problem? Caller ID is working fine. I do see the Log...

Is there a way to check group messages remotely?

Essentials edition with 2 ports. This office is normally slow and it happens without anyone in the AA. The only thing I can think of is that I have 7 incoming lines into the system? Maybe it is getting confused? All the phones are set as appearances.. The lines go directly into the auto...

Avaya IP 500 v2. I am trying to get all the extensions not to ring before the auto attendant kicks in. I am not sure if its the caller id causing this or not? Also it appears that even though calls are being directed by the auto attendant... The caller ID is showing up on all the extensions

I have a main attendant that rings 9 different options. Option 1 is to ring this... I created an Auto attendant called SupAA and added the two extensions that I want the auto attendant to be able to reach Created a shortcode at *99 Feature Auto Attendant telephone number AA:SupAA I built a...

Basic system with essential license. I have an auto attendant set up using all available options which rings different calling groups. I want to set up another auto attendant once the customer doesn't receive an answer within the calling group as to which person they would like to leave a...