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Anyone calls our main number and after 4 rings the call goes to voice mail. The caller hears the announcement. But, then the caller is supposed to hear the "beep" to start recording. There is silence and no "beep" and the voice mail system says "good bye" and hangs up. This problem only seems...

Our users wanted to add an incoming 800 number to our existing Merlin Magix. They want the 800 number to ring on extension 162 at the receptionist desk. How do I assign the 800 number to that extension? Thanks

From the automated attendant night menu we want to give the option for a caller to access the directory....put in 4 letters of the persons name, etc, etc. I assume this is done by a selector code, directing the call to the directory. I know the directory is setup on the extension programming...