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  • Users: cjm8535
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  1. cjm8535

    Avaya IP Office 500v2a - Losing Audio on Station to Station Calling

    Avaya IP Office 500v2a R11.0.4.8 Installed on 1/18/24 to replace an old IP Office 500 v2 R11 Running VoiceMail Pro R11 on a Dell Sever. We are using Digital 1408 and 1416 Digital Phones Issue: When placing internal station to station calls, the receiving party hears their Avaya desk phone ring...
  2. cjm8535

    Benefits of Upgrading from Avaya Definity ProLogix from R9.5 to R12

    What are the major benefits of upgrading from Avaya Definity Prologix R9.5 to R12
  3. cjm8535

    Searching for an Avaya TN2402 R11 Processor with Flash Card and 475 Port Capacity

    We are searching for an Avaya TN2402 R11 Processor with its associated Flash Card and 475 Port Capacity. Thank you, cjm8535
  4. cjm8535

    Searching for an Avaya TN2402 R11 Processor with Flash Card and 475 Port Capacity

    Searching for an Avaya TN2402 R11 Processor with Flash Card and 475 Port Capacity
  5. cjm8535

    I recently upgraded my client’s Ava

    I recently upgraded my client’s Avaya IP Office from R10.1.3 to R11. The client has utilized the Mobile Twinning feature with no issue since they were on R9 with no issues. Unfortunately, since the upgrade to R11, the client is experiencing an issue whereby twinned calls that are answered on...
  6. cjm8535

    Avaya ProLogix 9.5 - Looking for Correct Alias to Use an Avaya Digital 2420

    My client has an old Definity ProLogix G3csi 3-cabinet system equipped with a TN2402 Processor in Cabinet 'A' and running Release 9.5. I just swapped out five (5) old Avaya 6424D+ Digial Phones with five (5) Avaya 2420 Digital Phones. Since the 2420 is not supported in Release 9.5, in system...
  7. cjm8535

    Avaya IP Office 500v2 - Unable to Sync Up the Carrier SIP Trunk Ckt with the IPO Univ PRI Card

    I have an Avaya IP Office 500v2 running on R10.1.3. The Telco provider is supposed to be delivering us eight (8) SIP Trunks via a PRI handoff. Per the Telco provider, apparently, the circuit has been delivered by Verizon / XO Comm as "Clear Channel". Within the building's serving Telco House...
  8. cjm8535

    Avaya ContactStore - Downloading Call Data to Excel

    Is it possible to download call data from Avaya ContactStore to an Excel or CSV file format?
  9. cjm8535

    Avaya IP Office 500v2 R9 - Bridging Analog Ext. to Digital Phone

    I am trying to find a way to bridge an Analog ext. which is assigned to an Analog Polycom Teleconf. Unit onto an Avaya 1416 Digital Phone. I know that on a legacy Definity ProLogix G3i, you would use abridged-app to add an appearance of an Analog ext. to a Digital Phine. However, in the Avaya...
  10. cjm8535

    32-button Expansion Module for Avaya 1416 Phone

    My new customer has three (3) Avaya 1416 Digital phines each one equipped with a BM32 Expansion Module running off of an Avaya IP Office 500 v2 R9 System which was installed by another vendor. When I look at "Button Programming" under "User", I can only scrill down to button #32 and therefore...
  11. cjm8535

    Avaya IP Office 500 V2 Hunt Groups

    I would like to know if there is a way to implement the following scenario in an Avaya IP Office 500 V2 R9.1: Outside call comes into Main BTN over a voice PRI T-1 Circuit and is normally answered by one of two Receptionists who are members of the Call Group "Main" which consists of two (2)...

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