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  • Users: apezzi
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  1. apezzi

    Convert Witness 7.2 recording to .wav format

    I have recordings of Witness 7.2 calls that I need to be able to listen to. They are in a proprietary format that is not compatible with our current Verint ContactStore system. Does anyone know how I can get these converted to a .wav format?
  2. apezzi

    Disable transfer button

    Is there any way to deny or disable the ability to transfer calls (using transfer button) on a specific phone (not system wide) without affecting abbreviated dialing?
  3. apezzi

    Calls being transferred to wrong number

    I have calls being consistantly transferred to an incorrect number. Agents use speed dial and hot buttons. Speed dials are programmed on the individual phones (2040), but I am not clear on how hot buttons get programmed. Can anyone tell me how I can check on my switch how they are programmed?
  4. apezzi

    Assigning Agent IDs

    I have taken over the administration of our call center and would like to clean it up a bit. The previous administrator never deleted an Agent ID when an employee left. Instead, he would replace the name field with "available" and then swap that out when he needed to add a new agent...at least...
  5. apezzi

    AOS - Upgrade Advantage

    We are trying to decide if we should include Upgrade Advantage Add-on in our maintenance agreement with Avaya. Is it worth the extra cost...any thoughts?

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