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Afternoon All, Having an issue between 2 system within my building was hoping for some help. Currently Nortel user dial 4 digits some call center were convert to new I3 system which use 7 digits. to avoid having Nortel user dial 7 digits for 60 people i set up a route that goes to the i3...

Hey all. I have a strange sitution i am try to resolve. I have a small office in virginia using POTS lines. Anyone calling that office main line is forwarded to the Houston office Call pilot Application Builder handles the call if option 1 2 3 are hit they roll back to Virginia. However...

All, Hello I am having an issue connection to the voice mail via procom plus. I called Avaya and the can connect and login. I sure something in my settings is off but when i reach the interface i do not get prompted for login then i lose connection after a minute. Can anyone assist. Thanks

HEY All getting this error message understand what it is saying i just am not sure how to correct. anyone ever see this before its a first for me. Thanks

Hey all i dont have admin books but i thought to change the time on option 81c you go to ld 2 stad day month year hh mm ss 25 09 2013 16 00 00 ? I keep getting error message any input thanks

Hey All, I recently was ask to change the ring tone on 6 phones. thought it was simple as change to cls DRG x however 3 out of the 6 changed the rest didnt. Is the something else that might need to be change within the cls to allow for the change? Thanks

Hey all I am moving like 10 people from one side of the floor to another. I was thinking of doing this in software however they are ACD phones. I know i would have to de and re aqruire there exsisting tn and add the new. However would it be suggest to move the cross connect. I trying to save...

Hey all very new to call manager however here is my issue calling xxx-xxx-4202 directly i get intended target. however if i call 800 xxx xxxx (cxall handler if that is correct term) enter extension 4202 i am transfered to 4009. I lloked at everything on 4202 as far as call forwarding internal...

Morning all, Here is the sitution. Have an 8 agent ACD that flows through the symposium working fine. New manager want to make a change where he wants all calls presented to this group to ring on everyones phone so all 8 agents. I thought about this and cant come up with a fixer. He...

Hey All, I just built my first acd small 5 agents and I added a xmwk for the voice mail if callers extend the 60 second wait time in hold queue. I have 3 issue i am hoping the experts can help with. The Symposuim CDN transfers to the ACd if all agents are busy the are held with music for 60 then...

Hey All, I just built my first acd small 5 agents and I added a xmwk for the voice mail if callers extend the 60 second wait time in hold queue. I have 3 issue i am hoping the experts can help with. The Symposuim CDN transfers to the ACd if all agents are busy the are held with music...

Hey All, Have a question and it may be rookie level but thats me.. I have a 8PRI that comes into a specific loop actually there is 8 loop one primary and one standbye for each PRI . My boss wants to elimainate 4 PRi and order 2 Trunk groups repointing all did into these loops. Is that...

Morning All. I know you dacr agt 00 0 00 00 in ld 48 however how do i reacquire the tn. Thanks

Hello All, Rookie status here however willing to learn. My question is I have 10 Loops (posted below) I can see three are tie. I have 5 PRI that carrier is saying are in no truck group all DID's run across all circuits. We are disconnecting 2 circuits so i guess if they are correct this...

Hi I am new to site. I am trying to change a DNIS to allow for 10 digits can anyone assist. I am working on an Option 11 Nortel. Thanks