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I have a request from the site president and I need clarification on where the option is located so I can make changes to it. The president's secretary receives a call from outside line while away from her desk, message service picks up, the caller has learned that if they press 0 they are...

I am a novice pbx administrator that is looking for a solution to a user problem. The user is situated in a bldg that has no other cables left to use and running new cables would take some time. I just upgraded the line to a digital 2616 from the analog 8314. Without my knowledge, the user has a...

Please help, I am unable to do anything in my Meridian Mail. My normal keyboard functions are not working anymore and my crt display continues to display the following errors: INF 2232 ADMIN 06/19/2014 10:21:24 VM:1 DES: VM: Non-user forwarded to VM,E 7B384F:B5B55FB4] ** 1103 ADMIN...

I have been asked by my employer to setup an information line on our pbx. The line is an information line that all employees can call to verify plant operations for the day. I have the number implemented and the message recorded; however, I have the issue of the mailbox filling up and using all...

Okay, not sure how this works or if it can. I know how to add scr and scn lines to other keys on my 2616's but I have a user that requested a line be added to one of the keys. However, I must not have the right command when trying to chg the key. I am trying to make key 01 9187774XXXXX. Is this...

Please help, I need to know how to check my PA system within my meridian 51c. I code is 80 but I have no documentation on the TN nor DN and the previous employees here have no idea either. What load do I use to find this in my system? It seems we have a hot mic, off-hook, on the system but I...

I have a request to change the ring tone on the emergency hotline at our security guard shack. I know how to change the tone in the CLS DRG1 to 4 but can this be accomplished for each specific line (extension) on that set. Please provide me the load and commands to implement. Also, If there...

I have been asked by supervisor if an option 51C will support meetme feature for conference calling.If so, How is that feature configured on the Meridian 51C. Thanks very much Network Administrator and PBX Administrator (Newbie) Blanton Triumph Group

I have been asked by my boss if it is possible to have our help desk extension that already forwards to a 10 digit extension continue to forward but to a 10 digit number plus extension. Also, I would need any additional step in completing this task if it is possible. Thanks very much for the...

I have an extension 4623 and that DN needs to be routed to two separate phones in two locations. My way of connecting the two phones would be to punchdown from the TN to a keystone and insert an RJ11 splitter in the keystone. Take two twisted pair phone cords with RJ11s connected to the splitter...

I need assistance in determining what my supervisor is asking so I can research how to set up the call myself. We have a user that is at DN 4348. The user needs the meridian option 51C phone DN 4348 to revert or call forward to his cell phone all the time if his DN is not answered at his desk...

equipment: Nortel Merdidian 1, option 51 C, ver. 1711 rel 21 (issue 8). I am looking to setup my pbx on our local LAN but I need assistance in locating documentation on completing this task. I need manuals or instructions on where to plug in my lan cable into the PBX. Also, Is it possible to...

Please help me in figuring out how the auto attendant works. We have a number 4200 which is an ACDN that is called in too. The auto attendant picks up and begins the welcome intro. and then you press a number for whatever department you are looking for. I need to change the extension that key 5...

I need assistance in troubleshooting a Call Forwarding Issue on an existing and previously working TN. The extension will no longer automatically forward the call to the external number. Please review my TN and let me know if you see any obvious issues. I can't figure out why it was working fine...

Hello to all, I am a newbie to the meridian 1 and I am in need of basic assistance in learning my companies current PBX. We are running option 51C. I know how to do many loads to check, configure and resolve issues but I need explanations for all the 3 and 4 letter options that are in the...