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I have a UCX20 & Digital GW with Nortel phone user that picks up the handset, waits for dial tone then dials outbound number. While waiting for the outbound call to ring, an incoming call is automatically answered on the phone. User is surprised to hear person on other end that is not the...

Can the UCx Server be programmed to have a different ringer (distinctive ring) for extension-to-extension calls? If yes, how do you set that up?

I have a customer that wants to set up Night mode (activated by time criteria and/or manually activated by user) which will direct inbound calls to a pre-recorded IVR. In this IVR, the customer wants two choices: press 1 for voicemail to ext 21, and press 2 to call a cell phone. I thought I set...

I've got an analog fax device connected to the white/slate pins of the UCx Gateway and have enabled analog ports; how do I set up this device as an extension in the UCx Server? I want it to detect fax and then direct the fax signal to the analog device for incoming faxes. Of course, I need the...