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Hi there were I work there are about 8 different directories through one failed project to another. However over the last few years the cpnd has not been updated very often. I have a csv file now which is quite accurate and was looking for a way to bulk add the cpnd names - is this possible...

Hi there hope everyone is well. Release 7.6 Nortel CS1k 2500+ extensions. At the moment we use a media converter to connect faxes to the CS1K. However having had a bit more time to look at our set up I have discovered that we have the ability to create analog lines. Unfortunately I have no...

Hi there I would like to bar outgoing calls from certain extensions between the hours of 18:00 to 08:00 is this possible? At the moment I am getting round this by giving out a special 6 digit number to change the NCOS, Nortel CS1K release 7.6 cheers

Hey all hope everyone is well.... I have an issue with international dialling that I would appreciate some assistance with if possible. We have NCOS 3 4 5 set up for local national mobile etc and 6 for international. The problem is I have a couple of international calls being made with phones...

Hi there I wonder if anyone can help me. We have a Nortel CS1K. We have a few users who have difficulty using the phones and are accidentally putting diverts on. I know I can remove the divert button, I have done this a few times but I would like to prevent diverts to certain numbers. So I...

Hi there - I am testing some routing and came across an issue. I want to route calls to a specific server than have another server as a back up. I can do this via the ranking option in the dial plan. However I have just come across an exiting dial plan and the two servers are given the same...

Hey all - I am trying to set up a simple acd queue - read through the threads but still having a bit of trouble. We have a CS1000E release 7.6 I use a mix of the element manager and virtual terminal to configure. I have two questions. My phone displays Logged Out - how do I log in and why do I...

Hi all - I posted a week or so ago on a similar note but have done some investigation and found the following. If I forward one phone to another example 2222 to 3333 I can leave a voicemail on 3333. If however I forward twice from 1111 to 2222 to 3333 the 3333 number rings out and doesn't go to...

Hey all, I have a scenario with two users 1234/5678. 5678 has voicemail. 1234 is often out of the office and forwards his phone to 5678. This is fine but when 5678 pops out the phone doesnt go to voicemail. I guess there is a parameter that I need to change so it will switch to voicemail if...

Hey all, we have a cs1k and we suffer occasionally from long duration calls. All the ancillary equipment we have can only alert us after the event. Any ideas how I can get a notification of a long duration call while it's in progress? Cheers

Hi there, I have a 6140 handset and I receive a message No PBX Response which doesn't surprise me as I haven'e entered a TM on the handset, anyone know where I can add this please? The TN is built on the cs1k. Any help much appreciated. Cheers

Hi there - it's all in the title really. I need to bar certain extensions from making outgoing calls at certain times of the day - is this possible? Nortel CS1000 switch. Cheers.

Hey all - I'm looking to do a call forward on busy only is this possible? If so can you show me how please. Cheers

Hi there would anyone have seen a hunt group/multiple DN/Pick Up/ACD group usage/comparison/advantage/disadvantage table? I have lots of requests from different departments and this would make life easier to explain! Cheers

Hey all - I have a mystery call forward set up somewhere but can't find it. Calls to 8800 are being pointed to 2200. Any tips how I can find it please? Cheers

Hey all - I want to set up email notification for voice messages but can't seem to find this option. I am looking under user details but it's not there - any tips?

Hey all - I notice that all the posts I see on here refer to using ld overlays to make changes to the PBX. Does anyone use the Telephony Manger at all? I tend to use it for some changes but not all. An issue I have though is that if I add terminals in the overlays it takes an age to refresh in...

Hi all can someone advise how I can remove CLI please. Can I do this via Telephony Management as I am having difficulties with Vitual System Terminal. Cheers

Hi all I'm after changing CPND on and extension any advice much appreciated (I need a course)! Cheers

Hi all - Im relatively new to IP PBX world and I'm trying to free a TN but get the following message (SCH8825) The DN must first be removed from the GHT list. So I can see that the DN needs to be removed from the GHT list but don't know how to do it! If someone could provide step by step...