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Does anyone know how to apply licenses to MAS server that does not have access to internet? Is this even possible? Thanks

Hello, When installing new MXe processor card (E2T), other then assign static IP, is there anything else needs to be changed in the phone system? such as in settings "License and option selections" ? Thanks

Hello, When we receive an internal call to LDN on super console 1000 in 200 EL/ML, it does not show extension number/name until the calls is answered. Is this normal?? How can I change it to show extension name/number when its ringing LDN at super console 1000? Thanks

Hello, If I am upgrading Prairiefyre from 5.8 to latest 6.0 (6.0.3.0), do I have to upgrade 5.8 to 6.0.0.0 first and then to 6.0.3.0? In the 6.0.3.0 release notes, it says "Contact Center Solutions and Call Accounting Version 6.0.3.0 must be installed on top of any previous Version 6.0.x.x...

Created new make busy code and when select newly created make busy code, it says no make busy code.

How does billing code work in MCA? not much info in help file and docs. What is the difference between department code and project code? Is billing code used to charge someone base on the calls they make like account code?

when I have incoming calls set to Hunt group and it only have ext. 222 assign to it, before it overflow/recall to another hunt group. If there is more than 3 incoming calls at the same time, can ext. 222 have all 3 incoming calls ringing on 3 different keys so ext. 222 can put 1st call on hold...

when calling from call history, it does not insert the area code? we are a 10 digit dialing here. How do i insert the area code when calling from call history by the pbx by default? Thanks

How do I assign a vlan and priority in the DHCP options? what format do I set to?

When I receive a screened transfer call, I press # to accept the call and then I had to press the "call key" to be able get the call. Is there a way I can receive the call as soon as I accept the call by pressing # and not have to press the "call key" to receive the screened transfer call?

what FCOS do i need to disable to not have time stamp and caller id announcement?

If i am using NSU for PRI, do i still need to do the DID programming in Form 55 (digit translation table) or its done in the NSU? Thanks

I have program System Forwarding path 1 to go to an extension 2222 and then voicemail. In the extension 3333's forwarding path, I have assign it to forwarding path 1 but when calling the extension when no answer, it always go to voicemail instead of going to ext. 2222 and then voicemail. Seems...

By default, the phone system is set to 4 digit extension. How do I change it to 3 digit extension? Thanks

New to Mitel 5000. when making outgoing calls, what is the difference between using 92000 and outgoing Key (8)? Does the outgoing key (8) bypass ARS?

How can I disable nupoint voicemail's timestamp and the caller id announcement? Thanks

Does Ni2 support outgoing caller name display? I am using mitel 3300 emebbed PRI? I have set the department field and enable CPN in cos but the outgoing name does not dispaly. Thanks

Hello, In tenanting, how can I setup different internal dial 0 for different tenants? Thanks

can someone please explain what is the difference between Station Dial 0 Routing and Priority Dial 0 Routing and mailbox 0 dialing. Not sure what the difference is between the 3 dialing 0 options. Thank you

Hello, I am having an caller ID issue when I call out from lync extension, the name shows up properly but the number shows up as the lync extension number. How can I change it to the phone number instead of the extension number? It's microsoft lync 2010 and MCD 5. Thanks