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we have an issue where sekeced 9620 phone are having a beep tone and connecting message on display every mondays. these phones have no dial to until to unplug cable at the back, and they work fine the whole week. however, users are geeting frustated for them to rests the phone every mondays any...

i have a current issue where selected 9620 getting a beep tone when lifting the handset and can see'connecting' on the display every mondays. we need to unplug cable of the phones to restore dial tone and they work fine the whole week. i just wonder issue re occur evey mondays only and users...

Hi Guys, Is it possible to have back office phones to automatically log out? Problem is that users always forget to log out from their phone when they come home and this leads open for night people(ie cleaners) abuse to use. Be noted that other secured rooms(managers) don't need to log out...

Hi Guys, Is it possible to have a back office phones to be automatically logout? Problem is that users always forget to logout from their phone when they come home and this leads open for night people(ie cleaners) abuse to use. Be noted that other secured rooms(managers) dont need to logout...

Is there a command in CM or media gateway that tells that the media gateway reset and then re registered back?

Hi I am 100 no knowledge of SBCE but starting to learn. However, I was asked to get a 'call logs' coming from SIP trunks in SBCE. Appreciate anyone help or can give a command. I was told it is in command line. thanks

where do I go in SBCE to find outbound call logs made from SIP trunks? thanks

Guys I have a request where they want all analog extensions to route to different trunks. How will I do this ? Appreciate help please

Need your help guys When do outbound via SIP trunks, we hear beep tone pause beep tone pause instead of a normal ringing. We can still able to connect to the end party with no issue but the only problem is the ringing tone outbound.It sounds like an international ring rather than a normal...

Appreciate help if anyone can reply how to block CLI to specific extension? They want to have the CLI as 'unknown' when to call outbound. thanks

Guys I have current issues with b169 analogue conference phones. Every time they have a conference, they are experiencing bad voice quality and echoes. We could disregard the trunk issue, however , is there still anything to check? they mentioned to remove the echo cancellation? appreciate...

Hi Anyone can provide a step to step on how to upload new 9620s firmware to the utility server please? Thank You

appreciate help if anyone has a BCMSvu 2.4.0 software that I can get, please. nothing on avaya download with this version. Cheers

Hello Guys, I wonder anyone could help how to get a copy of announcementof wav files from certain announcement board ie 126v9? I need to get an existing wav file copy and upload it from other board. thanks

Guys , sorry I'm not that techkie, but can anyone tell what does 'Artbiter' means, please? per email below. Thank you 'We have just managed to get access to the log files, they were taking a while to open at first. It looks like the Arbiter has initiated the interchange, we are looking at...

Guys, may I ask help on how to know the 9620s phone firmware and how to upgrade it? Thanks

Hi guys, appreciate helo. Every morning we encounter issue where some phones restarting and display 'detecting 10.2xxx.xxx.xxx'. It happens sometimes when someone logs with wrong extension and password.

sorry for the question bjut how will I know the ip addresss of the http server where phones is getting its setting?thanks

Hi I have below query from our third party support, would you know what and where I can get the 'FTP information for phone backup'? Thanks. Here is the complete email - Nectar is their alarm monitoring device. Thanks.. "We are having an issue with the FTP software on nectar rig because it...

Hi Are there other ways for attendant console to forward calls to random extension? I am aware that when she presses the 'night service', calls will be forwarded to the assigned extension. However; not at all times, the assigned extension is available, so she wants it forwarded to any free...