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  • Users: SoftwareRT
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  1. SoftwareRT

    Avaya Aura / Trace Call In Progress

    Is there a way to trace a call that is in progress? Station 2222 is on a call, Station 2222 calls me and says, "Trace my call", When I run list trace stat 2222, I see the Jitter/PKloss every 10 secs, but I don't see the CLID or call setup? I'm looking for a way to get CLID or call setup on a...
  2. SoftwareRT

    Avaya CMS / Flat Data and SQL

    I was reading up on rt socket for Avaya CMS and came accross this thread: thread690-1775170 That thread (and others like it) was about getting Avaya CMS data out of the Unix database and into files or SQL for storage and manipulation. I've written code that collects Avaya CMS tables into...
  3. SoftwareRT

    Avaya CMS Agent Call Beep or Drop In

    Recently, Avaya CMS agents state calls are dropping into them without a beep or warning. Can someone point me into the setting location for this feature? Thanks

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