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Hi There, I have an Avaya IPO500V2 and Voicemail pro running 9.1 i want to be able to play my Terms & Conditions while on the phone with the client so they can accept it. the goal is not to have every agent memories and repeat the same paragraph over and over. i want to know if there's an...

Hello, We are trying to install the Avaya IX Workplace (Latest Release) and link it with IP Office Release 11.1 We got it to work as a SIP extension and we can call in and out, however we are running into 3 main issues 1- IX Workplace seems to always crash on win 10 2- Getting an error that...

Hi, Where can i find software download for my BES1020-24? I've tried everywhere online and couldn't find a source. Avaya doesnt seem to have anything on their website. it's still a 10/100/100 switch with 12 POE ports. The POE ports are acting up and it's running on FW:1.1.0.5 SW:1.1.0.002 i...

What is the software that replaced the old soft-phone? After upgrading the IPO from 8.1 to 10.1 the old soft-phones stopped working.(returning a license error because they're not supported anymore) I tried the "Avaya Communicator V2.1.4" and seemed to be really basic. For some reasons it...

Hi, The "Display Name Preference" under TUI in Telephony tab is not working anymore on 10.1 The system is an Avaya IPO 500V2 on 10.1.0.1.0 build 3 When tuned on i used to see the user's name appear on their phone display and only their extension. As an example "221 reception desk" not it...

thread940-1761561 I'm getting this error upgrading UCM from 9.0.10 to 9.0.12: 'error: Failed dependencies: perl-DBD-SQLite >= 1.27 is needed by vmpro-9.0-1200.1.i586' It's a minor upgrade and i cannot find perl-DBD-SQLite in any of the upgrade files. in thread someone found the answer but...

Hi all, I have an IPO running on 9.0.316.2 and i'm trying to add a contact with an extension number on my 1408. I named my contact and when i enter the number (from the phone) i go "More" "Pause", nothing happens but a small beep that sounds just like the beep of an blank button. Any idea if...

Hi all, I'm trying to restrict long-distance calls. I barred 0N and 1N in my ARS(50). I created another ARS (51) and allowed long distance. Created 2 short codes 9N Dial N ARS (50) 8N Dial N ARS (51) Force Account code (checked) I created an account code to be used as a password by the...

Hi all, I have an Avaya IPO 9.0.300.941 with MTS Allstream SIP coming on LAN2. Incoming, outgoing and twinning works 100% Only when i forward a phone to a cellphone, the cellphone rings and as soon as i answer the call it drops. It's not the case with twinning only when forwarded. Note...

Hi all, I have and IPO500V2 and i'm trying to configure the router by forwarding the necessary ports to the IPO address. i want to able to do "Upgrades", access "Embedded file management" and change the configuration. What ports do i need open? Thank you Telecommunication Specialist APSS -...

Hi all, I’m trying to have the “Avaya One-X Mobile IPO” app work in VOIP mode of my IPhone. I would like the app to grab a trunk from the IPO back at the office, call the destination and connect me through VOIP to the system. That would allow me to be out of town or country and make calls...

I am having the same problem described in thread940-1701754 It seems like the only solution is to downgrade to 8.1.43 I have an avaya IPO V2 on 8.1.81 2 Analogue lines with Bell Canada (Fiber to the building and a Fiber to Analogue converter inside the IT room) It's a common issue with IPO and...

I have an Avaya IPO 9.0.X runing with a UC module installed about 2 weeks ago. System is barely used since the company hasn't officially launched. I got an email notification showing that the 25GB are all used on the UC. logged in to it and found out that there's only 3 short voicemails in the...

Hi there, I'm trying to have a "Dial-By-Name" action in my Auto-Attendant without having to press # at the end of the entry. I want the client to call, start entering someone's last name and automatically once there's a match the system will suggest the person. I've seen it done with other...

Hi there, I have an avaya IPO500v2 8.1.73, Combo-Card. i have SIP trunks with a company called Comwave. Under RAS/DialIn i have the extension set to 299. Under Users, the RemoteManager has a password that i changed and i'm using it to DialIn. Under System/LAN1/DHCP Mode i have selected DialIn...

Hi I have an Avaya 3510GT-PWR+ that never asked for a password when i login o it by typing the IP address in a browser. I decided to set it up with a password. I went under Security tab and selected web access password. I typed a 17 character password and pressed save. I got a reply from the...

I am getting a new system ready for an installation. Avaya IPO500v2 8.1(69) 2X combo cards, PRI, Phone8 and a UC Module. I have an IP Dect D100 and a wireless phone D160. I want the wireless phone (EXTN2299) to ring simultaneously with another extension (EXTN2249). If the call was not answered...

I have an Avaya IP Office running on 8.1(57). The lines comes on a PRI and answered by an Auto-Attendant. I can see the caller ID whenever i receive the first call, once the second call comes in on intercom 2, i get notified but the caller ID wont show until i answer the call. Is there a way to...

One of my clients is using an IPO 500V2 8.1(67). They have bunch of analog DIDs with VoiceMail from the provider. I was wondering if there is any way to have the VoiceMail light turn on whenever there's a Stutter Dial Tone on the line. Embedded VoiceMail is turned off. We're not using on site...

I am using an Avaya IP Office R8.1(67). IP Routes: 0.0.0.0/0.0.0.0/192.168.1.1 (192.168.1.1 is my router IP address). I can ping 8.8.8.8 from the system (using "System Status"). Under System/SMTP i have : IP: 213.165.64.45 port: 587 email from address: you@gmx.com server requires auth: ticked...