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We have IPO 11.1 with Avaya Call Reporting 4.4.7 which was working well before now . We noticed there is this strange exclamation mark on the agent web interface which is preventing real-time statistics on the web version to be updated on the supervisor view and wallboard real time . Have...

We have IPO 500 v2 on R11.1 with PRI trunk . Inbound calls are directed from ICR to extension . Once the call lands on extension is it displayed as external and we cant see the telephone number of the person calling . I can see the number on system status but not on Avaya phone . What might be...

We have an expansion system on R11.1 with PRI line which is in service idle . We are unable to make outbound calls from this expansion server . We created a shortcode 9N; to line id 13 but not working Attached is the trace from the control unit . Can you advise what i am not getting right ?

We have SE primary and secondary on R11.1.3 on Remote site A and B .Phones in site A are registered to primary while phones in site B are registered to secondary server . I noticed We cant make calls from site A to B if we make it a websocket server /client but if works if we change the...

We have a couple of AVAYA J169 phones connected to ip office R11.1 . This is an on premise setup . We recently noticed that whenever we reboot the IP office the phones will ask users to enter enrolment codes . We have to press cancel so that the phone can work . This is becoming embarrassing...

We have an ACCS R7.0.3 i keep getting this error while trying to upload announcement via Prompts management (MessageError An error occurred. Please contact your Administrator) . I got this alarms on D:/AVAYA/LOGS/CCMA promtmanagement log UploadContent...

We want have 5XXX range of extensions on Avaya ip office release 11 and only permit calls to only 5015 extension . We tried code 5XXX feature barred , telephone number 5XXX on the user short-code and code 5XXX feature barred , telephone number blank on the user short-code but not working ...

Hello, i have been struggling to activate internal auto answer on avaya communicator . I have tried the DCP* ,Dial ,40000000,0,3,3,0 Line Group 0 shortcode on the user but its not working . I will appreciate if anyone can advise what i am missing .

Hello , we had a fresh install of IP office SE R11.1 SP 2 on a VM . We have installed the licenses SE and R11 VIRTUALIZED SERVER EDITION license . To my surprise the licenses are dormant .Can anyone advise what we are missing ?.

Hello , We have an IP office R11 and ACCS R7.0 which has been working fine until now .The AVAYA agent desktop software suddenly started displaying The computer telephony integration link between the contact center and telephone system is temporally down error message . The sip gateway...

I would like to know if it's possible to rehost existing licenses on an IPO office 500v2 control unit to server edition . Customer already has a V2 but wants to migrate to SE without having to re purchase licenses. Is this possible?

We have an Ip office 500 v2 on release 11.1 .i am trying to access the 46xxsettings via http://ipoffice-fqdn/46xxsettings.txt but its not opening . However its opening on https://ipoffice-fqdn/46xxsettings.txt. How can i force it to open with only http ?.

We have an IP office release 11.0.4.1 connected to a PRI line . The dial delay time is set at 4 seconds on system telephony tab and dial delay count of 11 .We configured each user with the shortcode of N/dial/NS034444423 on the shortcode tab of the user . Where (034444423) is the DID assigned...

We have AVAYA IP office release 10.1.0.8 build 3 which is integrated to a GSM gateway via SIP trunk .We noticed that whenever we have an incoming external call we cant transfer the call to a mobile number . When we press the transfer button and dial the number we want to call we get a call busy...

Our customer has an AVAYA ip office on release 11 . They want a paging device for announcements .Can you recommend the best paging device that could work for this customer ?.

We connected a customer IP office directly on public IP address and we ensured that all default passwords are changed and the sip port is changed from 5060 for security reasons .The customer has power user release 11 licenses and AVAYA IX work spaces works fine . We also have some 9600 series...

We have an IP office Release 11.0 SP 4 with 3rd party endpoint licenses . We are trying to register some grandstream phones on AVAYA but its not registering . We created a sip user on IP office with extension and user password defined on both Ip office and the grandstream phone but it is not...

Hello, i am trying to sell some k175 to a customer but the customer is asking if the users of this video phone be able to join a by video call if the conference call initiated by the avaya one x portal conference scheduling .

Hello, We have a customer which has IP Office Analog Trunk and we noticed anytime an incoming call comes, it rings for 2 seconds(appears like a flash) and rings again after some seconds on Avaya Phone. Whereas on the customer end, it is ringing . this is causing issues because the agents...

We have a customer on release 9.1 . This client wants users to hear a busy tone when they are trying to call someone who is on another call . We have made only two line appearances and reserved the last call appearance but they are complaining that although this makes the person calling hear...