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I'm having a real hard time with this one. I'm simply trying to get the softphone working with MiCollab. It works for a while, sometimes days at a time, then out of nowhere, the softphone goes offline with the error message "SIP Softphone Authentication Failure" with a connect button next to it...

I have setup a new VM mailbox with ext 131, added this to user and device config, enabled hot desk user, and put in the hot desk prefix and number. This VM mailbox is not tied to a device. It's sole purpose is to forward to the EHDU number. When I dial the user's extension, it goes straight to...

I'm trying to add a new 5610 cordless to the system. I can get it to register with the gateway, but I can't seem to figure out how to provide it an extension. Under user and device configuration I see that I can add/change devices and directory numbers. On regular IP phones I can add the MAC...

For some reason the busy lamp stopped lighting up for a specific extension on all of the phones. Other extensions still light up. I checked the mult-line set keys and it is set as DSS/Busy Lamp for Line Type. When the extension rings it will flash but when the extension is on the line it does...

I left a test message on the Global Voicemail directory number 500 which goes to all the phones and when I check it on one of my extensions the phone LCD displays "RAD Failure" and the messages signal continues to flash. This was after the voicemail was listened to and deleted on another...

Hey everyone. This forum has been very helpful in teaching me the Mitel interface but I'm having some trouble. I created a ring group that cascades to 3 individuals set up as extension VM Mailboxes. If we all fail to answer I want it to go to one of those individuals Mailbox. If I set the...