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Hi Well I have another problem using an Avaya 2050pc Softphone and using Avaya Contact Center. So I have agents setup on CCM to hear a beep when they have a incoming queue call. this works great on our 1150 VoIP phones, but for some reason the Beep does not happen when the agent is using a...

Has anyone seen this before. So I have a Avaya 2050pc softphone release 4.04.0217 So if there is an incoming call you see the call but cannot answer it, pushing the buttons does not do a thing? I have reinstalled the phone, no help. Uninstalled the phone and took out the programming of it on my...

Has anyone seen this before. So I have a Avaya 2050pc softphone release 4.04.0217 So if there is an incoming call you see the call but cannot answer it, pushing the buttons does not do a thing? I have reinstalled the phone, no help. Uninstalled the phone and took out the programming of it on my...

HI so I have an analog phone Ext 5662 and I created new Clid to show this phone when dialed outside the company would show Ext 5660. I also in testing put this number on my desk phone VoIP 1120 and a co-workers as well same model and if I call from that ext on my phone it show up correctly as in...

Hi trying to make a change on some SPN's in the FLEN and I keep getting errors either ESN071 or ESN073. When I print out my SPN's they appear as 03034,03035,03036 ETC. Do I have to delete it first and then add it back in?? Thanks

Hello We have a BCM50 with just one fax line configured. when I call the number on BCM Monitor I see the call which says Alerting but it never answers. the number is in my NRS too. thanks

Hello, I know there's a command for this just can't find it. What I need is a count of all phones that have in CLS RECA. Looking in 117 but nothing I see would work. thanks

Hi I have to replace a dual PRI card on my switch and my question is the PRI card has a daughter board on it. so the steps I need to do I'm just not sure what order to do them if it makes a difference. First disable the MSDL then the D channel then the loops. by the way I have 6 loops attached...

Hi I have to replace a dual PRI card on my switch and my question is the PRI card has a daughter board on it. so the steps I need to do I'm just not sure what order to do them if it makes a difference. First disable the MSDL then the D channel then the loops. by the way I have 6 loops attached...

Hello all, so I have a remote cppm card and the hard drive crashed so I need to reload it. I was told to login into my main sig server and I can pull the information for this remote site. Hope this makes sense. Trying to find the commands is just a pain.

Hello all I need to find on my Nortel CS1000 phones with a certain Clid/ is there any command or load to go into and just list phones with a certain Clid? I know I can do aprint TNB and then try and search for clids but that might take forever. any Help would be great thanks

Hello I'm trying to put a speed call on a 500 phantom phone can I do it? I've put them on regular phones before but not a phantom can it be done? This is on a Nortel cs1000 I've created a ssc in ld 18 but when I try and put it on the phantom I get reorder??

Hello all I have a bad RMD on my active core so I'm not getting any backups to it. I'm still learning so I know I have to do a cutovr in ld135 to the active is now on the inactive then do a split. but not sure what to do next or loads to go into any help would be great thanks

Hello everyone, On my Cs1000e I have many groups of ACD agents all using AACC6.0. (Contact Center Manager) anyway I moved one group of users and now for whatever reason when the agent is on a queue call and someone rings their private line it just flashes but not ring or give a short beep. this...

Hello all. we have some 1150 VoIP phones which are on Contact Center Manager. Every now and then they just seem to drop to not ready? if it was just one or two I'd say user error but not 12 phones. they stay in NRD for about 1min and no you can't hit the NRD key again to get out. after the min...

Hi all question for you On our CS1000 we run the nightly routines and as they start or go into LD 30 we have one PRI that goes into yellow alarm and comes back. What in LD30 would cause the PRI to bounce like that this happens every night.

Hello all, first time here please help!! I'm on a cs1000, 3900 sets. i have about 20 phones all with the same line appearencs on them. the main phone when call comes in on the Secretary puts the call on hold to have someone pick it up from another phone and they can't. only from the secretary's...