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Hello Guys, I'm trying to setup a Twilio Elastic SIP Trunk on an Avaya IP Office 500v2 on release 9.0. I dont have NAT Type One to One available. I am using Full Cone NAT, but the calls continue to drop after 30 seconds. Here is what it I'm getting on the PCAP. Call-ID...

Hello Guys, Can't seem to find a clear answer, but is it possible to mix ADI and PLDS licensing? I've done upgrades in the past and we had to convert licenses from ADI to PLDS. I'm not doing an upgrade, but adding an additional phone and was provided with a PLDS license. Is it possible to mix...

Hello Guys, I'm working on a conference bridge for a customer that is running IP Office 500v2 with Preferred licensing but is running embedded voicemail. Is there a way to set a PIN for the bridge without having to us VM Pro? Thanks ahead of time!!

Hello Guys, Has anyone been able to upgrade the firmware on a J169 using the Web Interface? I was able to upload the firmware, but it shows as a "Backup Software Version". I'm not using IP Office, so I'm trying to upgrade the firmware using Web Interface or an FTP server. I don't see an option...

Hello Guys, I have a client that reported an issue that they cannot redial missed calls. In monitor, I found that there is no dial plan because the redialed number is missing 9 for an outside line. They are on SIP. Is there a fix for this? I searched online and seems like this has been an...

Hello Guys, So my sales department made things difficult for me and sold a solution converting SIP to PRI instead of selling IP Office licensing for SIP and configuring the SIP line on the phone system. Im using a Patton 4171 gateway that is handling the conversion. I was able configure the...

Hello Guys, I have enabled TLS on an IP Office. I'm trying to push a 3rd party certificate, but Im having issues with the phone pulling the cert. It is pulling the Root Certificate, but not the one we created. I uploaded the certificate to the Trusted Certificate Store. Is there something that...

I have two B169 IP Wireless DECT stations. Both are experiencing issues with receiving calls when I call them direct via a DID or Auto Attendant. Calls are coming via a SIP Line. The phones are able to make outbound calls with no issues. I set the destination on the ICR to another extension, a...

Hello guys, I have an IP Office Server Edition on R11. When we upgraded we switched to PLDS licenses. I was advised that we should move to WebLM to prevent future issues. Can anyone provide instruction on how to make the switch? Did a quick search, but didn't find a whole lot of info. Thanks...

Hello Guys, I have an IP Office setup that is not recommended, but it is the card that I am dealt with. I have remote users that are setup with J100 series phone. I do not have an SBC, but we are filtering the connection via public IP, so there is security in place. I able to register the...

Hey Guys, I'm running to an issue forwarding calls to an external number. I have an night auto attendant that rings a group. If that group does not answer it overflows to another group that is set to sequential with an extension on it that is set to forward the call to a cell number. Strange...

Hello Guys, I need to remove our hold music from the conference bridge. When external callers are in the bridge, they hear the hold music till the moderator joins the bridge. The moderator has to be a call from within the office. Is there a way to just disable the music and open the bridge on...

Hello Guys, I have a client that wants the functionality of a key system. I read somewhere that version R11 now has the ability to configure line appearance buttons for SIP Trunks. I have not been able to find any documentation on how to set that up nor is there an option under the appearance...

Hello Guys, I enabled the option to "notify caller of transfer to target" on the transfer action and it plays a default recording when the call is transferred. I disabled the option, but now it continues to play the recording when I have announcements enabled on the hunt group. It wasn't doing...

Hello Guys, I need to disconnect/drop a call that does not make a selection in a menu. I need to loop the recording for 2 minutes. If they don't make a selection, I need to disconnect/drop the call. I saw that there is a disconnection option, but I don't know how to drop the call. Thanks...

Hello Guys, Is it possible to have a redundant IP Office 500 v2 chassis setup incase the primary system fails? I know there is Reseliancy, but the documentation states that it is available for IP Office Server Edition. Doesn't mention anything about it being available for chassis. I know that...

Hello Guys, I have a client that has a time condition in VM PRO for business hours. I have a test variable set to route calls to their after hours AA if they close early. All they have to do his hit a button. Can I configure the opposite? I need to configure a way to allow calls to come in if...

Hello Guys, I'm running IPO Office 500 v2 10.1.0.1.0 build 3 with SIP Line. I am trying preserve the Caller ID when forwarding calls to a cell number. I found other forms using the NSS shortcode, but no luck. I also verified with with my carrier that the are allowing the caller ID to pass...

I am trying to enable the VPN on a J169. Im running version R11 on IPO 500 v2. I dont see that the option is available on the phone, but documentation for Avaya states to use the documentation for the 9600 series phone to enable it. I've tried to enable the VPN via the 46xx file, but no dice...

Hello Guys, We are running VM Pro and I have enabled voice recording. It was working for a while and then it stopped. When I logged onto VM Pro, noticed that the account that I am using to send the recordings to is red. I cleared the mailbox and it starts working again. Does anyone know why...