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Running CM 6.3 (upgrading soon) Issue: Operators using Amtelco place a call out, this comes across on trunk 4 (Group type ISDN, service type Tie), which then looks at the number, in this instance, LD, and goes, oh, yeah, send over trunk 931 (long distance trunk) Because the call originates in...

Using Avaya CM 6.3 with SM. and integration with separate company. There was no white sheet, it was just "set sip settings to default". Which we brought on a technician to program the integration. What we are seeing is when there is a call, everything works fine, but when a supervised transfer...

Never had to do this, but would this work? Basically option 2 I want a higher priority than a call that chooses option 1, so they get a higher spot on the queue. never done this in one vector with the same skill. We are a small establishment. CM 6.2 We use EAD-MIA All agents are skill level 1...

Running CM 6.2, we have a hospital and several clinics that are tenant based. Each have their own PRI and trunk. One location is in another state we will say SD (South Dakota), and when they call people out of state, say ND, they won't answer because they don't recognize the number, so they...

So we have g700's, and use tenant partitioning. I have several places that have their own music source. We recently changed one of these to a Brandi player (so this is configured into an analog port). I created a music source, set that as the source for the tenant. I can call, have them put me...

So I have a CM 6.2 with System/Session Manager. I have a vendor saying they need a SIP trunk built for an innovaphone which then needs a dialback code. So I know how to build a SIP trunk, but there are no extensions involved in this, just an IP address to this innovaphone. I am not sure how this...

So odd question. Once upon a time there was an "autodial 7502" setup on many phones, this was the dictation number. Well 20 years later and that is changing, and we have no real way of knowing what phones have this button. Is there anyway to export that kind of data? I am running reports on...

CM 6.2. Hope I explain this well enough: So I have two clinics that want to answer each others calls, if the oldest call in wait is more than 3 minutes. These are different skill groups, and different vectors. My question is, how do I send to a different queue, if the call is older than 3...

So, I took over a phone system where this was already in place, we use CM 6.2 (for now) and ACD with call queues and agents. Usually the vector looks at if there are any staffed agents, time of day, holiday and moves on down the line. Recently there has been an uptick in the number of agents...

All of our phones point to one 46xx settings file. We are putting in a 9611 phone for patient use, and we do not want redial, and some other features. I am not finding any configuration in COS or COR that restricts redial. Wondering the best way to lock down an individual extension to just allow...

We use CM 6.2, we have several users who wanted the clinic number to show up when they are making calls, because there are issues with patients calling them back directly. So I used the public unknown table to set the digits outpulsed. The issue that we are coming across, is that they now have...

CM 6.2 I have an agent that claims she keeps getting logged out of the queue. The only difference between her and others is that she is staying in AUX for long periods in the day (her manager knows). On the hunt group the timed ACW is blank, as well as on the VDN override. So if there are no...

CM 6.3 phone 9611g I have a user that has their own extension and voice mail, but they want a button programmed, that they can hit that will allow them to log into and check a different voice mail other than their own. Like a private line. I am not seeing how this is possible, since the 9611...

So our 911 works everywhere but this one location we just got a new PRI, and our states 911 department was saying that the information being sent wasn't correct. So after months and months of trying different things with us and the ISP, the only solution they found was to have me enter 2,000...

So a location wants to dial 9+911 for 911 calls, there is an audio issue going on they don't hear a ring, and the 911 operator can't hear them, when I do a list trace I see this 7:43:29 active station 6695 cid 0x2a68 07:43:29 G711MU ss:off ps:20 rgn:27...

I am jsut not really sure how to read this. I have looked up the Avaya documentation, but am not really sure about what "seized" is saying. Are there calls that are getting busy signals? I am just worried about this. They don't want to throw another T-1 at it. I need to know what is actually...

I use XMobile to block unwanted callers if I have a specific extension. Today I experienced 750+ calls to the system from a fake "AT&T" setup. The caller ID coming across is just 611. So 3 digits. I put this in the Xmobile to see if it would work, but the calls keep coming through. Suggestions...

I have some DECT phones, that need to take a specific route pattern, so originally it was programmed per extension. Now I need to bulk add. For example 4100-4199. In the aar analysis I tried to put in 41** and 41xx, but neither are working. Is this possible, or will I need to add each extension...

Running System Manager 6.3, CM 6.2. Have media gateways configured into the software management, but for the life of me I can;t figure out how to add TN Boards so I can perform upgrades from the System Manager. "I am learning all the time. The tombstone will be my diploma." - Eartha Kitt

Been a year now, and still no answers, even avaya hasn't been able to help. I inherited a phone system, CM 6.2. There is overhead paging with a 3 digit dac that is connected to a port.=, no extension, just the 3 digit dac. Somehow outside callers are accessing the overhead paging. We had a spam...