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Looking to upgrade a customer to R10.1 or R11 and they still have 4400 series phones. I know Avaya says they are unsupported, but has anyone tried them? Often unsupported phones still work.

Has anyone got the J139 phone to register to R10.1? AIS allows you to design an R10 licensed system with J139 (J169/179 are greyed out). Yet all the documentation says R11 is required for J139. Why the contradiction?

You read that correct. Not H323 to SIP. I have a customer that already has these phone on SIP firmware and needs to convert them back to H323. Has anyone had any luck doing this before?

We have a customer that had multiple projects going on at once. They were deploying 3rd party licenses on 9.0 and upgrading to R10. Unfortunately they ordered 3rd party R9 ADI licenses that were received after the R10 upgrade. So now we have system running R10 with PLDS licensing and we are...

We have a new customer that has a 500v1 and is still back on R5. We are upgrading to a 500v2 and R9.1 later this year but they are in need of more PRI channels now. Is there a material code that is still available that will work on 5.0(20). 215181 is no longer available in A1S 275641 is...

We have a customer that is on 8.0 today and they already have a 500v2 but it is dead. They have purchased a new 500v2 chassi that is on 9.0 and are wondering if they can follow the below process without needing an upgrade license. Back up configuration, recreate existing SD card from 8.0 to...

Workiing on an IP Office 9.1.7. When looking in system status it shows the number of administered channels is 30. We only have 6 license for SIP Channels. The max calls per channel in the URI is also set to 6. Where is the 30 number coming from?

We have a customer using a sip trunk and everything is working fine except there is no name presented on their 9608G phones. They receive the full 10 digit number from the caller but there is no name presented. When we go to the call log to look at the missed or received calls in more detail...

We are attempting to register a Cisco phone to an a 3rd party PBX. I wish this was not the case, however its best effort at this point. My assumptions are that we need to update the cisco phone with sip firmware along with adding a third party sip endpoint license to the PBX. We have SIP...

We are attempting to register a Cisco phone to an Avaya IP office. I wish this was not the case, however its best effort at this point. My assumptions are that we need to update the cisco phone with sip firmware along with adding a third party sip endpoint license to the IP Office. I've...

We are currently using a the 9.1 softconsole and it is really buggy. We thought it was a PC issue but after having the same issues across multiple machines we've opened a ticket with Avaya. Tier 4 provided a patch and we still have issues. Anyone see any downside to keeping the system at...

I've seen and read a lot of threads on here about issues with softconsole on 9.1.x. But I have a new one for you. In addition to having issues with dragging a call and dropping on a contact in the directory, the directory also seems to periodically scroll all the way to the top or bottom on...

I've seen info on this site and some other sites like Carroll Communications but most of the threads are outdated or have really incomplete answers. There really isn't info on moving servers in knowledge base. We are doing an upgrade for a customer while moving servers and I thought I would...

Apologies if this question has been asked, I searched first and only found this possible on ACM with class of restriction. For IP Office, can specific users have Music on Hold turned off? I am able to set this up for incoming call routes and hunt groups but not individual users it seems. I...

I'm having an tough time getting a straight answer regarding this process. We have a system with a preferred edition license and an 8.1 upgrade license. The system is on 7.0 today, which didn't require an Essential Edition license. According to Avaya documentation, a "virtual Essential...

We are upgrading an older voicemail pro server from 5 to 8.1. Release 5 doesn't have the backup/restore option that the newer releases have. The customer's voicemail server has a lot of attendants/modules with recordings etc that we do not want to lose, not to mention personal greetings and...

I am taking a customers IP Office 500v2 Preferred Edition from 7.0 to 8.1. We purchase an upgrade license but for whatever reason the virtual Essential Edition did not generate during the upgrade. At that point all the digital phones said no license available. We have now purchased an...

We have a B149 conference phone hooked up to an analog port on an IP Office Essential edition 9.0. We are able to make outbound calls and conference together several outbound calls together (found this thread that helped: http://tek-tips.com/viewthread.cfm?qid=1660545). However, we are not...

I noticed that the knowledge base mentions that analog phones need a REN of less than 1 to work with IP Office. Does any one have experience using any of the below phones or think the below wouldn't be compat? • Com Dial / 002500-ASO-COO/ Ring E Q # 1.3B • ITT / 002544-MBA-2OM/ Ring E Q #...

IP Office preferred edition with 9 hunt groups. The users with the night button are in every huntgroup. If the action data on the button is left blank then all huntgroups go into night service. However their is one group I don't want going to night service, and the user needs to be in it...