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Hi All, Anyone got any experience linking Weblm (Or ACCS 7.1.2.2) to the Avaya License subscription servers? TIA

I want to install ACCS 7.1.2.2 I need to find the below on Avaya's portal and I cannot find them anywhere: MediaServer_10.1.0.48_A2_2021.12.17_OVF10.ova WebLM-8.1.0.0.7-32857-e65-9.ova I have logged a support call with them so they could help me navigate the mess that is their downloads...

Hi All, Does anyone know where I can find the patch for this? It's not listed under ACCS on the support portal. https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/bulletins/psn/PSN006332u.pdf TIA

So we have a client that decided to spin up a new Avaya IPOSE version to replace their buggy system (Advised to do so by Avaya). This has caused a problem where 5 years of call recordings are sitting on the old server, they started up the new server with media manager before copying over the old...

Hi All, I am trying to get the info off the IP Office server edition to display the unique call identifier that can be referenced back to the call recordings. Please advise if you know what I can use? I was under the impression I would be able to pull the unique identifier out of the CDR...

Hi Guys, Not sure if I am missing something or I am just blind but I've been informed that ACCS has whatsapp integration, is that true? I cannot for the life of me find any documentation around it. Anyone know where to look? I've looked on google and their support site not sure if I was...

Hi All, Client decided to migrate their ASBCE and WebLM into a different environment. WebLM is up and EMS is up however under the Devices list on EMS I no longer find the SBC configured on it. It is in a VMWare environment. Any idea why that is the case? Unfortunately we have inherited this...

Hi All, Sorry for posting this here but i don't see an ACCS forum. Have a client that got a bit carried away making configuration changes on the system and all the Agents/Supervisors they added can't have any reports pulled on them. They don't appear in the Historical Reporting list of users to...

Hi All, Not sure if this is the right forum for this but I didn't see one for ACCS. I am probably going to punch myself when it is pointed out to me but where the hell do you force the agent in ACCS to enter an ACW code (Or force the system to put them in a default ACW state? Is it in the...

Hi All, Have an ACCS Server running software version 7.1 and an IPOSE running software version 11.0.4. I am having an issue with the CTI link from the ACCS server to the IPOSE. We have the correct licenses and I am not using TLS on the system. Is there something stupid I am missing? Most of the...

Hi All, Do any of you know if the new ACR software based off Xima Chronicall has a type of TMS report that can show the Cost of calls made by specific users? With a rates table that can be customized? We are currently looking at replacing the TMS at one of our clients which essentially shows...

Hi All, Has anyone had an issue where the users on IPOCC cannot login to the Agent Application with telephony features active (Selecting an extension) where it says an unexpected error has occured followed by it saying that their handset is not active on the system do you want to continue...

Hi All, Not sure if this is the right forum but I need assistance with which field to reference for a client that requires information on a custom SQL ACCS report. We have created a custom report that covers Wait Time, Handling Time, Presenting Time and Hold Time. We are able to see how long a...

Hi Guys, I am probably being stupid here but I have this error on server edition "Disk Quota Exceeded". Am i missing something here? I archived a considerable amount of data off the box and it is currently sitting at 40% free space on disk.

Hi All, Has anyone deployed IPOCC Release 10? The ignition process that you follow once you go to https://{IPOCCServer}:28433/Administration and fill in the section on the Settings>License; it picks up the Centralized WebLM Server however it will not let me fill in the WebLM Client ID. Has...

Hi All, Trying to do an upgrade on IPO Server Edition. When I try and transfer the ISO it gets stuck at 75% and then stops and has error "Last transfer operation failed. Reason: Operation canceled". Everything I have read says that I should try a reboot and then re-upload the ISO ( I have tried...

Hi All, Please can someone assist here. I cannot seem to find the plugin that is meant for IP Office integration between Skype For Business 2016 and IP Office platform. Am I Missing something here? Does it even exist? All the software I can find only runs off the Aura Platform. The IPO is an...

Hi All, Has anyone had any luck with the receptionist softconsole on IPO version 9.0.8? I have tried the following versions and all are saying "Login Unsuccessful. Please Try Again." USER4_2_64-> SCSetup USER4_2_63-> SCSetup USER4_2_59-> SCSetup I have triple checked the passwords, the...

Hi All, ACCS Version: 6.4 Call Centre Agents using Agent Desktop get forced into not ready when receiving incoming calls queued to their call set. Has anyone experienced this issue before? [flush] I appreciate the assistance.

Okay so the scenario is as follows: One of our clients wants a call flow that they can change etc on the fly. It is for a helpdesk scenario. So basically what they want is to have if they have a network outage in area A they want to make a recording on the call flow that notifies callers of...