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  • Users: lebron0323
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  1. lebron0323

    VanityNumber

    Hi Everyone, I need help regarding our Vanity Number that can't able to pass through to the group hunt. Every time I dialed the 5480000, it keeps on ringing and it should be pass to the group hunt then redirect to a particular department. 5480000 -----> 7777(Group) ------> particular...
  2. lebron0323

    How to activate International Call on option 11c

    Hi, Can any one help me on how to activate outside or international calls on our Nortel Option 11C, we're using DID.
  3. lebron0323

    NTDK84AA and NTDK23AA

    Hi...Can anyone tell me what the relationship between NTDK84AA and NTDK23AA? newbie here...thanks...
  4. lebron0323

    ACD set-up

    Hi..Can anyone help me on how to set-up ACD..For example, i have 5 agent and all engage and I have 3 ACD port to answer the 6 to 8 caller. My question is, how can the 6 to 8 caller direct to acd with PLDN 5041 in GHT while agent PLDN is 5040 in GHT...
  5. lebron0323

    what is inband signalling?

    Hi...Do anyone can help what is inband signalling to option 11c? how this program??
  6. lebron0323

    call park for analog phone

    Hi...anyone know how to program call park for analog handset...thanks...
  7. lebron0323

    Raw data

    Hi, can anyone tell what is the difference between the following raw data from our cdr? Sample 1. Q 101 00 A002009 TN000E 01/02 09:52 00:00:02 C 029213976 & & 0000 0000 N 113 N 113 00 A002009 6792 01/02 09:52 00:03:24 C 029213976 & & 0000 0000 Sample 2...
  8. lebron0323

    How to create ACD Agent

    Hi! Can anyone help me in building ACD agent. Im a newbie..thanks..
  9. lebron0323

    cls agta

    Hi! im trying to program acd agent but there is an error appear REQ CHG TYPE 500 TN 5 4 ECHG YES ITEM CLS AGTA ITEM FTR ACD 77777 6705 SCH0707 FTR ACD 77777 6705 SCH0707 ANYONE CAN HELP??THANKS.....
  10. lebron0323

    How to create ACD?

    Hi! I'm trying to create ACD in LD 23 but every time i input numbers on ACDN, there is an error appear. SCH0730..Please help..what does sch0730 means and how can i program ACD. THANKS...
  11. lebron0323

    What is BUG7483

    Hi! Can anyone tell me what is the meaning of bug7483 and how can i fix it? Thanks, Lebron0323
  12. lebron0323

    ACD Agent

    Hi! Can anyone help me to understand in lei mans terms what is the meaning of ACD agent and how does it works in call center? THANKS...
  13. lebron0323

    How to block telephone number in option 11c with PRI

    Hi..I'm a newbie in handling option 11c, I just want to ask if it's possible to block a certain number in option 11c for incoming with ISDN PRI set-up? I really need you help..Thanks in advance. Lebron0323

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