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  1. smokinjoe2938

    Repartee Active Voice voice mail system

    does anyone know to to transfer a call directly into a users voicemail box without ringing the phone?
  2. smokinjoe2938

    Can IP Office do the following

    A customer for a school dept is requesting the following: school has an emergency, wants to put a button on a phone or some type of contact closure box which will 1) lock all doors immediately, 2) call 911 and then play a prerecorded announcement. Can this be done? and if yes how would we go...
  3. smokinjoe2938

    upgrade procedure from a ip office v1 release 4 to release 8.1

    Have a dead ip office v1 box, have replacement box currently at version 4, Please what are the upgrade steps to get to version 8.1, I do have a new essential license for this upgrade.
  4. smokinjoe2938

    uc module at 90% again

    Hello I have an IP Office 8.1.43 voicemail release 9.0.3 the uc module has again filled up to 90% full, in the past we have done the procedure to clear out the logs which fixes this for a short while, my question is at what release fixed this issue so we do not have to keep on going through this...
  5. smokinjoe2938

    how to understand bcms traffic reports

    Have a CM 6.3 PLATFORM, can someone point me in the right direction on how to understand these traffic reports, for example on a li measurements trunk group hourly report for my trunk group 2 it shows total usage as 72 at 11:pm est but for total seize and Inc seize it shows a value of 0 for both...
  6. smokinjoe2938

    service command failer error cause 2

    Just ran into this same issue today so goggled this and it brought me to tek-tips where after reading all of the post amriddle01 had the solution which was to stop and restart the voice mail pro server, just wanted to say thanks!
  7. smokinjoe2938

    E129 Sip phones lock up on a daily basis

    Hello was hoping for some help with these new E129 sip phones, running IP Office v2 9 0 3 (941) load, have 5 9611g phones working with no issue however I have 49 e129 sip phones that lock up on a daily basis. Not all phones lock up, about 8 to 10 a day, when you look at the display on the phone...
  8. smokinjoe2938

    Ip office 8.1 (43) system status no longer is able to open

    I have a customer who had a java version of 1.7, he recently upgraded to version 1.8. Now he is no longer able to open up system status since upgrading his java, he tells me he had to do this upgrade for his we apts to work, he is able to open up manager ok but no system status, any work around...
  9. smokinjoe2938

    new E129 Sip phones 6 second delay calling voicemail

    I have a new IP Office install running IP Office v2 version 9.0.3 0 build 941, I have deployed some 9611g phones with e129 sip phones, the problem is this, when a E129 sip phone dials voice mail (*17) there is a 6 to 7 second delay before voice mail is heard the same issue when dialing any...
  10. smokinjoe2938

    Hunt Group Overflow issue or bug

    I have an IP Office 500v2 at 9.0.300.941 with a uc module at the same version, I have a collective call wait hunt group with 5 members, an overflow configured at 16 seconds to overflow hunt group with a virtual user with a forward action to a shortcode that sends it into our main auto-attd, if...
  11. smokinjoe2938

    IPO Contact Center ASPS5000 & IPO Call Center ASPS 5001

    I have been tasked with acquiring two more certs as stated above, my question to you all is how hard are these two certs to pass, I have heard nightmare stories on here about these and was just curious hard hard I need to study to pass these latest exams, any input was be most appreciated and...
  12. smokinjoe2938

    modifying caller id's

    http://blogs.scansource.com/avaya-ip-office-caller-id-primer/ great article for new programmers for caller id on pri and sip trunks ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS...
  13. smokinjoe2938

    Coverage path issue, possible double coverage

    Help I have a CM 6.3 and have a station with send all calls activated, with a coverage path of 203 that goes to a hunt group with no members with a coverage path of 17 that route to a vdn to a vector. If I call the hunt group directly or vdn directly, coverage works great, however when the...
  14. smokinjoe2938

    IPOffice 500 v2 7 0 (36)

    Just wanted to check in with you all if IP Office 7 0 (36) has any major software bugs associated with this load, The reason I ask is that I have a new customer who is experiencing several major issues with their system and just trying to prepare for my on site visit tomorrow. And thanks for...
  15. smokinjoe2938

    specs for distance for digital and analogue phones

    On an IP Office 500v2 version 9, what is the maximum distance that I can install an analogue or digital phone from the base IP Office? Thanks so much for any responses. acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
  16. smokinjoe2938

    Intuity Audix LX release 2.1 Can not record name on any mailboxes

    Asking for help here as I can not seem to figure this out, any help would be most appreciated, I recently had to replace a hard drive on an Intuity Audix rel 2.1, we did purchase from avaya, Installed the operating system and audix software from original install cd, everything is working great...
  17. smokinjoe2938

    Avaya CM Messaging

    How do you make it so that outcalling from a mailbox will only alert the users 1 time only, currently when you leave a message it will outcall ok but if you do not listen to message it continues to outcall every 15 minutes, any help is greatly appreciated. acss sme acis sme acss cm 5.2.1 acss...
  18. smokinjoe2938

    not able to give anyone a star from my ie 7 browser

    I have windows 7 ie browser and can do everything except star a post, do not know why, any help is most appreciated! acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
  19. smokinjoe2938

    Avaya 5610 ip phones

    These phones are currently working on an Ip Office, will they work on a cm 6.3 platform? they are 5610 ip phones acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
  20. smokinjoe2938

    one x portal

    would appreciate any help on this issue, When a onex agent using shared control pushes the aux work button on the onex agent while on a call both the callers here the button tones.its a bit annoying to the customer. acss sme acis sme acss cm 5.2.1 acss cm and cmm

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