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Is there any way to add a delay to the 3 digit dialing of extensions? We have an ARS setup where you don't have to dial a 9. It works great except when we try to dial a number like Austin 512-666-6666. it will dial extension 512 no matter how fast they dial the number. I would like to add a 8...

What do you guys use to keep the cords from twisting up all the time? I see these swivel things on amazon but they ALL have horrible reviews. Anyone know of a good in line something I can put on my 9641G headset that keeps the cord from twisting up?

I have been messing with the Dial by name in IPO 9.0.3 and can't seem to get the false to work. Example: someone gets into the dial by name menu and never hits anything or waits 15 seconds. how do I send them back to the main menu? I don't see a timeout

We have several small companies sharing one IPO. Is there a way to have the different companies download a different 46xxsettings.txt settings file? This way I can apply a different screensaver logo to each company on the 9641G Phones.

Has anyone got bandwidth.com sip trunk working with 500v2 8.0+? They use ACL instead of username and password which is throwing me off. We setup a static IP on our firewall that maps to the internal IP of the IPO500v2. We also allowed the primary and secondary IP bandwidth.com told us full...

So after a week of trying to explain what I need from Verizon on one of our analog backup lines I have given up. We need disconnect supervision turned on. So when they caller hangs up it drops the voltage for a second and brings it back. Right now all I get when someone hangs up is (ring ring...

I'm having hell with faxing over an ATA through my IP office and out a PRI. If I connect directly to an analog port on my IPO it works fine so it's not the PRI. I have tried almost every known configuration. G711U G711A silence suppression on and off. t.38 on off. etc. It works for some faxes...

Hey all. We have an IP phone that we can't intercom to. (Dial Direct) We can intercom (dial direct) to all the other phones fine. It does have an analog cordless phone internally twinning to it. Any way around this? Daniel

We are testing some grand stream ATAs with IPO v2 500. I can ping them from the IPO with under 1ms ping. They are on the same switch and same vlan as the IP office system. When we use the ATA to call someone we get tons of "quality of service" alerts in "system status". The round trip when...

Hey all we have gotten a new IPO installed v9. with a new PRI line. Everything is working fine calling in and out etc.. I tried using a fax with our new setup and it works ok over an analog port on a combo card. (running copper line all the way to fax) We however want to use IP to setup lots of...

Is there any way to customize the email that voicemail pro sends out for voicemails. We have our PRI append 9 so people can dial back call logs from phone. This works good.. buttttt.... We have all voicemails sent to emails which people usually check on their phones. We would like for them to...

Has anyone else had a problem with a VM with SR-IOV enabled? The NIC itself shows still up 10GB in the VM but won't pass data. I get the little yellow triangle saying it can't see "internet". If I restart the server it works fine again. If I disable SR-IOV on the VM this never happens. These...

Hey all I am trying to understand the behavior of queuing in IPO. Question: If queuing is turned on in a hunt group, but no announcements are turned on, does the caller just hear ringing? No hold music or anything.

Hi I am setting up my first huntgroup queuing. I have a question: Lets say there is two people in the huntgroup and one is on the phone, and the other person walks to the bathroom or copier. Their phone is no longer idle and will ring but no one will pickup. Does it go to the huntgroup...

Hey all we have ip500v2 with r9 and are using an analog port set to *paging mode* in ipo manager From there we bring it into a simple 70v amp which goes to 10 or so speakers. No vox on the amp. Its a dumb amp. No paging bells or whistles. The problem is the ipo seems to send a signal all the...

We have just setup several 9640G phones and are wondering about the web apps part of the phones. Can we download other applications somewhere or is it just world time, pics, and weather? Daniel

Does anyone know a way to make the 96xx phones be max volume by default. We are in a noisy work area and the phones seem to always default to 60% volume. Also there seems to be 3 separate volumes. The speaker, the ringer, and the handset.

Hello we have IPO 9.0 with voicemail pro. We are setting up auto attendant that will transfer to each dept. with 1-9 tones. HR - 1 Accounts payable 2.. etc.. We are coming from a system where our employees all picked up the phone (whoever was faster), paged overhead for who the call was for...

We want to get the hunt group caller ID logs included on phones. Like even if the call is answered. This way we have a log of who called in case we need to call them back etc.... even if the call was answered. We are testing on a 9650 phone, that's answering calls from another system over SCN...

Hey all we got one of the D100 cordless avaya phones to play with. I got call park working but the unpark doesn't work. Anyone else have this happen? It says... Unpark > I type 701 hit OK then it just says 1) To:Ride.701 and never unparks the call. Also I can't seem to put shortcodes in...