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  • Users: mnpuckett
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  1. mnpuckett

    Phone Inventory on MCD

    I know that I can see phones via the IP telephone inventory form on an MCD. However this does not show me what modules may be on a phone. Specifically I'm looking to see what phones have headsets. Is there any way to get this done via the 3300? I know I can see the info via LLDP on a switch...
  2. mnpuckett

    Call forward CPN substitution

    Currently when I call forward to my cell it shows the calling party's number. I want it to show the DN that it is forwarding from, so I know that it is a work call. Is this even possible?
  3. mnpuckett

    UCA & ACD & Work Time

    So I've been using UCA to take calls from my ACD queue lately, and I came across and experience today where I needed to cancel my 'Work Time'. Is there a button that I'm missing? Or, do I need to setup something inside of the launch pad?
  4. mnpuckett

    2 questions : call routing 3300

    vMCD 5.0 1) If we have a number that is different area code, but the same last seven digits (ie: 206-555-1212 & 602-555-1212), how can we route these to two different extensions? 2) I need to either block, but preferably reroute an internal call to an external number (96025551212) to an...
  5. mnpuckett

    Reporting on MBG / TW devices

    Anyone know of a good way to report on MiNet & SIP devices that are setup on an MBG for Teleworker? On a separate note, does anyone know if a UCA client will prompt for an ICP Password, when setting the softphone to TW? If it is set on MBG, like it does for a phone. I haven't been able to...

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