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This weekend we're moving from our on premise Definity to a hosted platform. Our provider can't forward our PRI's to the hosted company in a manner that wouldn't disrupt business. They agreed to forward the main numbers we use, but the other DID's will still be coming into the definity system...

We're migrating away from Avaya CM in the next couple of months and I would like to enable to PC passthrough ports on our 9608 phones so that we can run the Polycom replacements side by side for a test. Where can I change it globally in CM that all the 9608's on our switch will have the PC...

We have two vectors setup for our call center. If I call either internally it will play an announcement, then ring back while it waits for the hunt group to answer. If the call comes from outside the pbx and is transferred to the vector it will not ring back after the announcement. Weirder...

During peek hours in the morning we are starting to see 3 or 4 calls being backed up at the operator station in one of our stores. For years, the setup has always been the same and I've avoided changing it, but management has decided that this is now a problem and we need to fix it. I suggest...

Pardon me for asking what might be a simple and stupid question, but when adding a card to the system is there any software provisions that must be made first? I'm hoping it's as simple as powering down the G430, adding the MM711 Card and powering the G430 back up. We're adding a Zone Paging...

we recently setup a call center that will handle making appointments for our service employees. Instead of being onboard with it, they've started to give out their DID (outside number) to customers and are telling them to call them directly to make appointments. Management is obviously against...

I've been battling this for a week and I need to step back for a minute and clear my mind. I'm looking for any suggestions from the group here. New call center install. Using HP Pro 4300 Core i3 with 8Gb DDR3 and Windows 7 Professional x64. Jabra 930 bluetooth headsets with the base...

Recently setup a new call center. 4 active lines at the moment, 3 more to be added later. They are all softphones running on Windows 7. They have their own separate internet/phone connections. The extensions are all ranged together 1650 to 1657. 1650 is a hunt group that has the other 7...

Anyone have experience setting this up? Was hoping to use the free trial to evaluate, but the install instructions are a bit vague when it gets to communicating with our Call Server.

Followed most of the posts on here about it, but i'm hung up getting the FNE codes to work. I do a change off-pbx-telephone feature name extensions set 1 and I try to set up the 6 DID's for the codes the app needs to work. When I try to save, i get "A feature access code must be administered...