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Hello, I have a Callpilot Reporter server. of the 4 Callpilots I have tied to it, one of them says connection Lost. I can get to the Callpilot and login. What items should I be doing or troubleshooting. I am able to login to the reporter with that Callpilots information. Thank you in advance

Hello. I've been having a hard time finding out some information on a Nortel Fiber box, Fiber Remote Multi-IPE Interface Multimode 1-2 superloop box. WE recently replaced one, thinking it was bad, but we think the fiber was bad too. I understand that we can do testing through the Maint Port of...

Greetings, I have built a new app for an external transfer. I can call the number from the site, and it works, but when I put it in the Application, the call ends. I put in my cell phone and it transfers. What might be the problem?

Hello, if you copy a script, will it work or does it get corrupted, like a agent does , if you build a new agent for acd from another agent? I’m new to AACC. Thank you!

Greetings, I have 5.5 option and AACC 6, that multiple ACD's connect to. This one ACD is acting funny. It is literally just a 2 phone ACD group. When I press key 0 to login, It does nothing, absolutely nothing. Cant put in the login ID nothing. Now, if I out the phone and rebuild it, It works...

Hello, Im new to the smaller IP ofices. Im used to working on Server editions and VM Pro. I have a person, saying their not getting their voicemail to email from a HUNT group. Ran Sysmon, noticed it said it was queing up and it had 13 in queue. Rebooting the IPO. re is what I am seeing now...

Hello, Due to the Pandemic, I have a group that is looking to send their calls off site. You call their main line, its various conditions controllers and such, get's to a menu, press whatever to get to them. We have a MCR with 3 lines on about 12 phones. We tried forwarding the main line...

Greetings, I have been out of the CS1000 for a few years, can't remember how to make this work. Long story short, we have a 5.5 I believe. The call comes in goes to a callpilot app. It's then was built to ring as a SCR to a line xxxxx then hunt to xxxx2 and xxxx3. They now want a voicemail to...

Greetings, I have never heard of Konftel until yesterday. Installed it. Everything is working fine except, when you call it, the device itself doesnt ring nor seem to recognize the call is coming in. BUT!! If I hit the answer key, it answers it. Has anyone seen this before?

Hello. Been away from the Nortel side for a bit. I'm trying to call a specific number, get a fast busy, so i try xxx-xxx-5150,5151 5152,5153,5154 and all of them are fast busy. call from a cell and they work. I have this happening on 2 separate CS 1000's. Like they have no affiliation to each...

I have a group that has a voicemail. They no longer want a voicemail, they want the calls to go to a group that is on IPOCC. Is it possible to send from said group to IPOCC topic? How would one do that?

Greetings, We have server edition 10.1.0.4.0. We are an educational facility. Does IPO offer something for e911 services. I see something about an emergency ARS. How would one build that and implement that? Also, when anyone calls from here, it just shows the main line for our facility, how can...

Greetings. Something we just stumbled upon, and we have 10.1.0.4.0, that randomly, when dialing out externally, we got experiencing delays message. We got this a few times. Then we noticed, that the 5 calls were ATT cells. Then after a few calls, we noticed that when dialing 91 and the rest of...

Greetings, We have 10.1.0.4.0 build 7 for our IP0. Random people will just lose the ability of the visual voicemail. When they select it it will just say busy. Some old post in the forums are referencing old releases. What or how would attack them? Licensing doesn't seem to be the problem.

Greetings. Yesterday, we had exactly 50 J129's disappear off of system status. This investigation was launched, when our help desk recieved several calls of them being in the emergency mode status (only able to dial 911). This was spread out throughout our campus. So not just one building. We...

https://downloads.avaya.com/css/P8/documents/101055568 Has anyone used ACCS? What are some of the differences? How did you feel it was, as a user/administrator, in working with it?

Greetings. My question is, how does the anaolog module take with the expansion/primary? I know there is a cable that hooks it up to, in our case the expansion, but how does it communicate virtually? SIP? h323?

Greetings. We just switch from Nortel CS1000. We have a bunch of Cannon Image runners for Copy faxing etc. Right now, we have noticed that all of them that we've ran into, are not sending faxes, but receiving. Regular stand alone fax machines seem to be doing fine. I have played with the analog...

I totally forgot the password, How to I factory reset this phone. I did a hold of the maintenance mode with the register button. I cant get into this thing. Any advice?

Greetings. How do you go about programming the supervisor emergency button?