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Hello all. I have been getting reports that agents are not getting whisper tones when there are getting calls. It doesn't appear to be every queue, but a good number of them. When the calls come in, the agents hear ringing, then beeps (instead of a whisper tone) and then more ringing to signify...

We are looking at upgrading our Voicemail from Modular Messaging to Aura, and we are trying to determine if we need to purchase Session Manager to do this. We are curious if anyone has set up an internal SIP trunk between Communication Manager and the Aura Messaging Platform, without Session...

I just had a user report to me that they are unable to use paging in one of the buildings I help manage the PBX for. They just get a busy tone when trying to page the short code. They are using a TAC of #431 and for the life of me I can't find a way to remotely disable the page. Is there a way...

Can anyone tell me how I would go about determining how many CMS licenses I would need? We are looking to add a number of users in the coming months, and they are wondering if we have a sufficient number of licenses. Is it based on the number of butts in seats, or by how many...

I have a user getting the error message -28002 General Failure. Location REngine:main:1. In order to resolve they have to restart CMS and it seems to clear and run ok. Has anyone seen this before or know a fix to keep this from happening? We are running CMS Supervisor R16 if that helps. Thanks...