Search results for query: *

We've had some issues with a handful of customers lately with Avaya IP Office that have embedded VM and use VM to email that has stopped working now that most email providers are blocking 3rd party apps to crack down on email spamming. We used a work around called "app passwords" with 2 party...

thread940-1816508 Referencing the thread from 2022 above. This seems to be the same issue and I've seen it 3x now since that date with the newest 11.1 release. Customer have VMs they delete them, the VM light goes off. Then later the VM light comes back on and it's the same message and it cannot...

I have a customer that we loaded a wav.file into their Avaya IP Office system>telephony>tones and music> wav.file (they are running 11.0) It was too loud, so we used the Audicity app to lower the volume and resaved it, deleted the old file, inserted the new file in the manager folder, renamed...

We recently switched a US based customer with an Avaya IP Office Rel 11.0 to NexVortex SIP trunks. Incoming calls work fine. But we are having an issue with some outgoing calls. Most go through fine, but a few to numbers of certain carriers are rejecting the calls. It's the same few numbers that...

Hello. I have an issue with a new Avaya IP Office SIP trunk install. Outgoing calls work fine. But the incoming calls only work to the main number. All other incoming calls to all other numbers says the number has been disconnected. And I ran a monitor and watched as I called one of the numbers...

We are doing a cutover from a PRI to SIP trunks from Spectrum Charter on a customer Avaya IP Office system. Spectrum Charter is not the normal carrier that we usually work with on most of our Avaya IP Office customers, as this is quite a distance away from us in terms of geography. So I went to...

Hello everyone. I've got a really weird issue that been happening with an Avaya IP Office customer of mine. They had 8.1.56 software version. They have embedded messaging and are using an Auto Attendant. They have Comcast PRI for phone service. They changed from a different carrier PRI back in...

Hello everyone. I've got a customer that we installed an Avaya IP Office phone system 9.1.5 to replace a Nortel MICS. They had an Avaya BST doorphone which was connected to a digital port on the Nortel phone system. With a Nortel DOC door controller connected as well. When the doorphone button...

Hello everyone. I'm converting a customer from an old Lucent Definity switch to an Avaya IP Office. Installing Digital Avaya 9508 phones, so I only need 1 pair, pins 4,5. I've not done anything with Definity, so when I took a look at the wiring, I was a bit confused. When I toned out a few...

I have a customer that has Avaya IP Office on 9.0.200 with embedded messaging. They want to utilize the VM to email feature, so we did the programming but can't get it to work at all. They have Google GMail addresses that have their firstname@companyname.com. So we tried all the google settings...

Has anyone used a windows 10 PC for an Avaya IP Office VM Pro server yet? We have an install coming up in a few weeks and the customer needs a Windows PC for the VM server, but that's all they can find in the stores nowadays. Tech support at out business partner distributor says that Avaya...

Hey guys. I have a strange Avaya IP Office question here. I have 2 locations that we put in Avaya IP Office some 4 years ago or so. They are running 7.0.23. The old VPN routers that the previous I.T. guy had in there crapped out, so a new I.T. guy put in new Watchguard Firebox Firewall VPN...

Hello everyone. I have a customer that has a UC module version 8.1.93 on an IP Office version 8.1.73. This UC module was replaced almost 2 years ago when Avaya had that recall on a large number of UC modules that the hard drives were defective. Anyway, the newer UC module has been fine since...

Hello everyone. When I started doing phones 15 years ago, I started on Avaya Legend, Merlin, and Partner. I haven't had much or any experience with AT&T Spirit. I remember messing with an AT&T Spirit KSU once or twice, but can't remember much about them. I am going through some old equipment and...

I have a customer that has an Avaya Partner system. He has several business out of the same small office. Each business starts with the same first name. For example, say its a yellow taxi cab place with multiple phone numbers....Ex. Yellow Cab has the phone number 1234567 Yellow Courier Service...

Hello, I am connecting a Nortel BCM50 for a customer. They inherited the system by moving into the building with the existing system. I have set up a lot of Call Pilots and a lot of Flash VM's, but I can't remember ever setting up one with only the general mailbox(no other mailboxes), answering...

Hello, I am doing some cabling for a customer, running CAT5e to 2 cameras about 750 feet away. These are 12V DC cameras on a power supply for 4 cameras with 5 amps. I am wondering if the distance will be an issue for the power drop off? The video will be converted with a balun. Also, if these 2...

I need some help with an application that I haven't tackled before. We have a customer that has an IP CCTV system with 12 IP cameras on a 16 port NVR. The customer wants to display 4 cameras on 2 or 3 TV Monitors. How do you split the video signal coming out of the HDMI output and display...

We are working on a Norstar Flash voicemail that will not enable the CCR tree once we create it. I have made sure that the tree is "disabled" then when back in and create the "home path" 0. Then went to Menu and prompt 1,2,& 3 and created them. Then I saved the CCR tree and then went back in to...

Hello everyone. I have a customer that has a Merlin Legend system and the receptionist has an MLX28 phone. We installed a Plantronics CS540 wireless headset with a HL10 lifter, as she sometimes has to get up and bring things to the guys in the shop. The headset works fine at her desk but doesn't...