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We used a mulititech VOIP gateway to 4 digit dial into a vertical phone system. routing worked as should for our internal network calling. We have now swapped in a CiscoVG202 in place of the multitech unit and call routing is now utilizing outside Comcast network. Anyone see this before...

I have a station (8410 phone) that is acting oddly. You cannot call the number, it will give beep sounds when calling into. You can call out with no problems; both to outside numbers and inside 4 digit dial numbers. Seems like the phone is programmed for like a Do Not Disturb...

How do I disable call forwarding from the main 18 button phone? When calling into the location, it rings busy and automatically forwards to another number. I have read feature code #4 is Call Forward - cancel. THis is not working. Any information on these older systems would be much...

I just added a station to a pickup-group and it is not ringing when the other stations are called. A light flashes on the new station phone, but does not ring. The ringer works as when you call the station directly, it rings fine. Anyone with ideas? Is there a setting on the station to...

I have a Definity G3 PBX that works fine. I have a station, it was reported that the numbers he was dialing was showing up in the window and staying. The more numbers you dial out, the more the numbers keep piling up showing in the window. I was thinking it was the phone itself, so I swapped...

System was working fine, but the web interface for administration was not functioning. I rebooted the system and web interface corrected. It also had receptionist soft console showing red alarm lite. I was anticipating the light going off as well with the reboot....it did not. When I look...

I have an 8410D phone that will ring, very intermittent, and nobody will be on the other end. It may happen a half dozen times a week. This is not a phone that is used regularly, so when it does ring it gets answered.....and nobody there sometimes. Any thoughts on to why this happening?

We are using a PC in our company at present. This is the reception machine and is loaded with the software "Avaya Softconsole 1.58.02" We are wanting to replace this machine with Win 7 x64 and would like to know how we would transfer this software and settings to the WIN 7 x64 PC? This...

I know this is done, just cant remember where. A user wants to remove the time restriction on her being able to make outside calls. There is a restriction her extension that does not allow calls out after 5 p.m. I recall this setting but not where to manipulate it. COR=8 ,but that not...

I have a user going on vacation, she is X8328. I have another user that is going to cover for her and sit in her cubicle. The cover person needs to have her X8128 ring to the vacationing cubicle as well. What is best option for getting both extension numbers to ring at the one location? I...

How to you establish a full day trace on a station that is seldomly used. I have a user that does not use phone much, says his phone is ringing and nobody there. I ran a trace on his station number, but the trace times out after a short time. Also, if i catch the call on the trace, i know...

I have been tasked with making a change to allow a call to 5705508866 in Pennsylvania from my Headquarters in Mass. 978 area code. I made an entry in ARS ana table for 5705508866 with min13 and max13 p5 fnpa n. I get waived off after i dial the 550 part? I do a trace and get feedback no ars...

Company had Definity system as PBX and Multitech modems at satellite stores. Under this situation, we had the receptionist at Headquarters seeing the number and location (called id) showing up in her window. We have recently replaced some of the Multitech units with Cisco VG202 gateways in...

8410D phone is randomly ringing without being called. When pick it up, nothing there? Anybody seen this before?

I have a digital 8410D phone that is ringing without a call coming into it. The phone rings and when pickup to answer, nothing there. Changed out physical phone, changed cat 5 from phone to wall jack, rewired wall jack, traced and recut down all wiring back to the PBX chassis. STILL having...