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so lets say i have a sales queue and a service queue. sales Skill Number is 01 and service Skill Number is 02. i have 1 person to answer the phone. can I program both Skill Number Queues to the same phone and will the agent be able to tell which Queue is ringing through?

Good Day All Goal: send console into night service and have internal and external calls go to bridged extension. Forms: Cha tenant x and add extension to night destination field Discussion and Concerns: we currently don't have any stations or consoles set as night. 1. will the tenant form do...

Hello All Current scenario: Hospital setting, patient calls in to switchboard who then parks call on a reserved extension, then pages Dr., Dr calls into switchboard and gets conferenced to the parked call. Ideal scenario: Dr calls into parked extension themselves in an effort to reduce traffic...

Are there any ramifications to removing 6 ports / members from an active trunk group? I want to add them to a new trunk group for 911 traffic. Thanks

Does anyone see an issue with taking 10 members from one trunk group and creating a new trunk group that would allow some restrictions imposed on the first one? We run our site with ANI restricted so the called number sees 'blocked' or 'unknown'. we need that. But we also need to change our...