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We just upgraded to Avaya 9608 Phones and some users were used to having Speed Dials on the 5610SW phones. I read in the User Guides for the 9608 phones that they do support 10 speed dials. What do I need to do from an administrator's end (in IP Office?) to enable Speed Dial. And hopefully I can...

We just upgraded some people to the Avaya 9608 phones and with their Plantronics HW251N headsets they are not able to talk. They can listen and hear calls just fine, they just aren't heard on the other end. I have tried switching the speaker paths, etc. under the Sound settings. Headsets are...

We are running IP Office R8.1 and 500 unit. On a single individual extension they are having an issue when someone is transferred from our front desk (running latest version of softconsole) to the extension, if they pick it up on the first ring the call immediately disconnects. If they wait till...

We just upgraded our 412 unit to a 500. This also meant upgrading to Soft Console 4.2.30 and IP Office 8.1. The upgrade was all pretty smooth, however there is one user that is having a problem. Normally in Soft Console you can click on the user in the directory, go to properties, and you can...

We are running IP Office Manager 6.1. Have a quick question about applying wrap-up time to members of a huntgroup. For myself (not a member of a huntgroup) I can go into the user profile page > telephony and set the wrap-up time. But for the members of the huntgroup, the option is greyed out and...

We are needing to upgrade our firmware for our Avaya 5610SW phones. We are currently on 10d01a2_8_3.bin (version: 2.8.3) and from what I have been told 2.9.1 is the newest firmware. I have looked and can't find download link on support.avaya.com And I don't have an SSO to create a support...

We are in the process of possibly upgrading from a IP412 unit to an IP500 unit which includes the upgrade from IP Office 6.1 to IP office 8.1. My supervisor wants to know all the benefits of going to 8.1. I have read whitepapers, etc. But what we really want to know is what Avaya administrators...

K, so I can't get this phone to clear its settings... It is a 5610SW. I have tried the following which usually works. Reboot phone, HOLD key + CLEAR + # Reboot phone, HOLD key + RESET + # Mute Key + CLEAR + # Mute Key + RESET + # All of these above have worked in the past. Strange why they...

Hello, first I would like to introduce myself. Recently moved into a new position where I am now managing our Avaya Phone System. I have years of Windows Server administration, but new to Avaya Server Administration. We currently have a lot of Avaya 5610SW IP phones and are looking to purchase...