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Hey guys, I don't often post here but thought maybe you all would be able to help with this issue. I work at a school and we use dial paging to the hunt groups for announcements. Since the Avaya IP Office limits our groups to 64 users before we start getting reports of users not receiving the...

We have 100 power user licenses on our main console that has 5 modules. We have 0 power user licenses on our secondary console which has 2 modules. Out of our 100 power user licences only 8 are being used but we have need of a couple of licenses on the secondary console for some users. Our two...

When I call another user and their voicemail activates it is going to my voicemail. This is happening for all of our users when they get the VM it bounces back to the caller's VM. Anyone have any suggestions?

Hey guys. I sometimes have the issue of Button Programming breaking bridged appearances after a reboot. Avaya IP Office 500 V2 system. We have an SCN between two control Units however the broken bridged appearances are on the same control unti. It's annoying having to go in and fix every...

Hey guys. Comming back to the pros for some advice. We just had a power blip. (We have the Avaya system on a battery backup and it didn't seem to lose power) Now our IP phones are flashing username and extension instead of staying static like they normally do on the display. (Like it's going...

Is it possible in Avaya IP Office Manager to set specific phone numbers to be rejected if the call a user's extension? If they call the organization as a whole? (I'm trying to do this independant of contacting the phone company.Looking for something I can manage as needed.)

Goal: Be able to seemlessly transfer a call from my cell phone to my handset or handset to my cell phone. I believe this can be done using one-x portal and the one-x mobile app from the iPhone app store but I have no clue how to set this up. Does anyone know how to "transfer" a call you're...

I've got this working but I'm curious if this is the best way of accomplishing my goal. Also, this may help others with the same needs. Scenario "The Boss"(Boss) has a phone with an extension 101 at his desk. "The Secretary"(Jim) has an phone with a different extension 201 at his desk. Jim...

I read two previous posts about deleting a user's voicemails in IPO. One suggests going and deleteing their VM\Accounts\User folder. (I Like this one because they keep their greetings) 1) Do I need to restart the vmail pro service on the server for this to work? It seems to make the Voicemails...

I can't for the life of me figure out how to get a bridged appearance to ring if there is not a physical handset somewhere else. I want a user's phone Extension 2208 to have a bridged appearance for extension 2207 on another button. However, 2207 does not have a physical handset anywhere else...

Is it possible in IPO to forward the incoming Caller ID when an incoming call gets forwarded using forward unconditional, on no answer, or mobile twinning? I know how to do this in Manager using an autoattendant and having the source be $CLI but I don't know how to set it up globally for...

With Avaya IP Office 500v2 (R7 Manager) Sometime when you go to check your voicemail (shortcode *17) or whatever method really. The phone is silent with no voicemail prompts from IP Office. This tends to only happen on 6408D+ handsets and the same voicemail seems to work fine if you call to...

I hope this is the right forum to post this in. We're looking for some advice on what other companies are using for their terminal server clients. In the past we have been using HP t5550 thin clients and similar models but now we have more and more need for video streaming which doesn't work...

We can dial out to most number just fine. But when we try to dial any number with 678-336-XXXX we get an incompatible message. This is the first time we've ever had this reported and the local number work fine if you call from another line not on our system (like your cell). The 678-336-XXXX...

I often times save my changes before working in Voicemail Pro just incase I need to go back and reload the old settings. However, I've never had to go back until now. I know where my saved .vmp configs are but I can't find an option to open the config and "Save and Make Live" How do you open a...

We have a user who needs to see their call log from January. 1) Does IP Office save the call log to a specific log file? If so where can I find that file? 2) Is it possible to export it to a .csv or other format? If anyone knows the answer here I would be grateful. Thank you everyone. ps. I...