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Yesterday one of offices wanted to have some users swap desk. I enabled Set relocation, had them move the phones (T7316E's) and then I turned Set relocation off. The extensions that swapped were 501 and 502. They call me back a little while later and tell me that when you call 502 it rings on...

We have recently decided to migrate from our Nortel CS1000 to Cisco. I am needing to capture all of our existing configurations and information that will be necessary for our vendor who will be assisting with rollout. I am still a newbie on the CS1000 and would like some feedback from folks who...

We have recently decided to migrate from our Nortel CS1000 to Cisco. I am needing to capture all of our existing configurations and information that will be necessary for our vendor who will be assisting with rollout. I am still a newbie on the CS1000 and would like some feedback from folks who...

Needing some help identifying what I already have in place and how to get a round robin style group setup. Below is my existing ACD. Not sure if it can be modified to be round robin or am in in the wrong place. Not very familiar with all of this. TYPE ACD CUST 0 ACDN 7010 MWC NO DSAC NO MAXP...

How do you delete or create ACD groups from with Element Manager? Or maybe easier. Where is LD 23 functions within Element Manager?

How do I program button 9 of a 7316E to be line 61 or any other from within the BEM? When I click on the button from with Button Programming only get Internal or External Autodial or Feature.

New to the BCM's. Working on upgrading eight of them from 5.0 to 6.0. Did one last night and it was painful to sit and wait for everything to complete. 3.5 hours. Anyone have tips or tricks they use for speeding up the process? We didn't start any of the work till the office was closed. Looking...

I'm having trouble finding documentation that verifies SP3 for Windows Server 2003 is compatible with CallPilot Manager 5.00.41.68 All the 5.0 docs I find mention SP2. 5.1 docs show SP3 again we are on 5.00.41.68. Can anyone verify that they have a box running SP3 without issues, and maybe even...

Who here is starting to or has replaced their CS1000? What are you looking at and why? Nothing wrong with ours but we are starting to evaluate our communication needs for the next 10+ years. Clearly we are looking at VoIP and moving to SIP. We have 500 users at corporate office on the CS1000...

How does everyone keep track of their cable drops and 66/110 blocks. I more specifically interested in how folks keep track of things like TN, Raiser Pairs, Cable #, Cube #, ect. Right now we use a spreadsheet which has served well and don't seem to have issues since we are good at...

Need help understanding a caller id issue. We have a small contact center in an ACD group that fields support calls during the day on their M3905’s. Incoming calls properly show the caller id. We have the CallPilot app setup so that from 5-7 pm during the week it rolls to a cell phone. Basic...

Need help with how to find all TN's that have BFS set a specific TN. Also can it be done from Element Manager? Thanks.