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  1. THSTEFFY69

    Call Center ignoring logged in agents

    Nortel MICS w/6.1 and Callpilot 100 w 3.1 and Call Center activated. When agents are logged into Call Center system works good for 1-3 days and then for no apparent reason calls ignore an agent and wait in the que just as if "make not ready" was activated but it is not. Phone indicates agent is...

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